Centre Support Assistant / Receptionist

eRecruitSmart; Guildford; On-site; GBP 25,000; Full time

Job summary

A leading automotive company, Porsche Retail Group, seeks a Centre Support Assistant/Receptionist for its Guildford location. This role promises a dynamic work environment, with responsibilities in customer engagement, administration, and brand promotion in alignment with Porsche's high standards. The competitive salary and benefits package, including bonuses, underscores its appeal for well-presented candidates with strong customer service skills.

Benefits

25 days holiday plus bank holidays

Option for leasing a VW group vehicle at preferential rates

Qualifications

• Experience in a front-facing role is preferred.
• Excellent customer service skills are required.
• Immaculate presentation and strong interpersonal skills are needed.

Responsibilities

• Welcome customers and assess needs quickly.
• Handle customer queries across multiple channels.
• Promote Porsche products and maintain accurate customer records.

Skills

Customer Service

Interpersonal Skills

Administrative Abilities

Job description

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Client:

Location:

Guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8bee6b4ab5db

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Exciting News! Porsche Retail Group is expanding our team and we have an excellent opportunity for a full-time Centre Support Assistant / Receptionist to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Guildford. This well-located showroom is about to undergo a major redevelopment. The Porsche Centre is based within the main city area and there are retail parks close by. The dealership offers staff parking and is a 15-minute walk from Guildford main line train station.

About the company

Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and offer an outstanding working environment with great benefits and a competitive package.

About the role

As a Centre Support Assistant / Receptionist, you will provide efficient administration support to the management team, including:

• Welcoming customers and visitors warmly
• Building rapport and quickly assessing their needs
• Acting as a Brand Ambassador, reflecting Porsche Retail Group standards

Core responsibilities

In this role, you will:

• Handle customer queries professionally via multiple channels
• Distribute inquiries, calls, and messages accurately and promptly
• Gather and share customer information, maintaining accurate data records
• Ensure customer needs are met across departments, offering refreshments and engaging confidently
• Promote Porsche products and services, including showroom transactions and payments
• Proactively engage customers to discuss products and provide advice
• Provide detailed information on Porsche offerings and Aftersales services
• Develop knowledge of competitors to better assist customers

Candidate profile

To succeed, you should have:

• Experience in a front-facing role
• Excellent customer service skills
• Immaculate presentation and interpersonal skills
• Strong administrative and time management abilities

Rewards and working hours

The role is Monday to Friday, 8am to 6pm. The salary is £13.29/hour (£25,000/year approx.) plus up to £3,000 bonus annually. Benefits include:

• 25 days holiday plus bank holidays
• Option for leasing a VW group vehicle at preferential rates