Centre Support Advisor

Adecco; Essex; On-site; GBP 22,000 - 28,000; Full time

Job summary

Adecco is seeking a Centre Support Advisor to support two Havering school sites, Romford and Rainham. The role requires mobility between sites with a car and offers a rate of 16.84 per hour, with hours 8:30am–4:30pm and up to two late shifts until 9:30pm.

Responsibilities include front-line customer service, learner guidance, administrative duties, and basic marketing activities to promote courses. A driving licence and flexibility are essential.

Qualifications

• Proven customer service experience, particularly in a team-oriented setting.
• Strong administrative skills with proficiency in Microsoft Word and Excel.
• Excellent communication skills, both verbal and written.
• Ability to handle financial transactions accurately and efficiently.
• A full driving licence and access to a vehicle for travel between sites.

Responsibilities

• Provide administrative and centre support to management and teaching staff.
• Engage with learners face-to-face, over the phone, and via email, delivering accurate preliminary guidance.
• Assist in opening and closing duties and ensure security protocols are followed at the centre.
• Process financial transactions, including fee assessments and refunds, with meticulous attention to detail.
• Contribute to marketing activities, promoting courses and services effectively to potential learners.

Skills

Customer service

Administrative skills

Communication skills

Financial handling

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Centre Support Advisor
Location: Havering across 2 Schools in Romford and Rainham - Car advised due to varying locations and hours
Rate: 16.84 hour

Hours: 8:30am - 4:30pm with up to 2 late shifts 3:30pm-9:30pm - must be flexible

Our client is seeking a dynamic and dedicated Centre Support Advisor to join their vibrant team within the education sector. This role is pivotal in promoting and marketing learning opportunities across 2 Schools in Havering

Key Responsibilities:

• Provide administrative and centre support to management and teaching staff.
• Engage with learners face-to-face, over the phone, and via email, delivering accurate preliminary guidance.
• Assist in the smooth operation of the centre, including opening and closing duties and ensuring security protocols are followed.
• Process financial transactions, including fee assessments and refunds, with meticulous attention to detail.
• Contribute to marketing activities, promoting courses and services effectively to potential learners.

Requirements:

• Proven customer service experience, particularly in a team-oriented setting.
• Strong administrative skills with proficiency in Microsoft Word and Excel.
• Excellent communication skills, both verbal and written.
• Ability to handle financial transactions accurately and efficiently.
• A full driving licence and access to a vehicle for travel between sites.

Desirable Skills:

• Experience in an educational setting is advantageous.
• A proactive approach to problem-solving and a flexible mindset to adapt to changing circumstances.

This role promises a rewarding opportunity to make a significant impact on learners' experiences. If you are passionate about education and enjoy working in a supportive environment, this could be the perfect fit!

Working Conditions:
The position will involve evening and weekend work to accommodate marketing events and centre coverage. A commitment to inclusivity and respect for diversity is essential, as the role involves interaction with a wide range of individuals.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.