Centre Manager: Tenant Growth, Operations & Events

Outset - Workspace & Co-working; Warrington; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Friendly working environment

Professional development

Job summary

Outset - Workspace & Co-working in Warrington is seeking an enthusiastic Business Centre Manager to drive daily operations, sales and tenant relationships. You’ll be the face of the centre, ensuring high standards, managing budgets, and coordinating with contractors and the on-site café when needed.

If you’re highly organised, people-focused and commercially minded, you’ll shape a thriving business community, plan events, grow occupancy, and deliver outstanding customer experiences.

Qualifications

• Excellent customer service skills with a focus on delivering outstanding experiences.
• Commercial mindset with ability to convert enquiries into lettings.
• Strong relationship-building and networking abilities to grow occupancy.
• Experience managing budgets, invoices and financial records.

Responsibilities

• Be the first point of contact for prospective and existing tenants, delivering exceptional customer service.
• Respond promptly to enquiries and convert leads into new tenants through effective sales and relationship building.
• Build strong relationships with tenants to maximise satisfaction and retention.
• Oversee the smooth day-to-day running of the business centre, ensuring high standards are maintained at all times.
• Liaise with contractors and service providers, ensuring maintenance works are completed efficiently.
• Maintain accurate Health & Safety records and ensure compliance with all relevant legislation.
• Monitor building running costs, utilities, and operational expenditure.
• Raise invoices, approve supplier payments, and maintain accurate financial records.
• Produce and maintain running cost spreadsheets, ensuring service charges are allocated correctly.
• Support budgeting and cost control across the business centre.
• Plan and deliver regular networking events and initiatives to grow our business community.
• Manage and create engaging content across our social media channels to promote the business centre and its events.
• Assist with the daily operation of the on-site café during busy periods or when additional support is needed.
• Continuously look for opportunities to improve customer experience, occupancy, and operational efficiency.

Skills

Customer service

Sales

Relationship building

Budgeting

MS Excel

Facilities management

Job description

Outset - Workspace & Co-working in Warrington is seeking an enthusiastic Business Centre Manager to drive daily operations, sales and tenant relationships. You’ll be the face of the centre, ensuring high standards, managing budgets, and coordinating with contractors and the on-site café when needed.

If you’re highly organised, people-focused and commercially minded, you’ll shape a thriving business community, plan events, grow occupancy, and deliver outstanding customer experiences.