Centre Manager - Swindon

Bandzmedia; Swindon; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the automotive industry is seeking a Centre Manager to lead their team in achieving business objectives and delivering exceptional customer service. The role involves strategic planning, motivating staff, and ensuring high customer satisfaction levels. The ideal candidate will have proven leadership skills, a passion for customer service, and experience in a B2B environment. Join a dynamic team committed to growth and excellence.

Qualifications

• Proven leadership skills in a B2B environment.
• Experience in strategic planning and business development.

Responsibilities

• Lead and motivate the TPS team to achieve business goals.
• Develop strategic plans for the centre's success.
• Monitor business performance and identify improvement areas.

Skills

Leadership

Customer Service

Communication

Strategic Planning

Sales Focused

IT Literacy

Tools

MS Office

Job description

TPS Centre Manager

Who are TPS?

TPS provides independent garages and bodyshops with high-quality Genuine Parts and products needed to service and repair Volkswagen Group vehicles. As part of the Volkswagen Group, alongside Audi, SEAT, KODA, Volkswagen passenger cars, and Commercial Vehicles, TPS operates a national network of centres with a workforce of 1,500 employees. Our management team is committed to creating a motivating and inclusive workplace that recognises and rewards our staff, encouraging continuous learning and development.

Launched nationally in 2006 with a new brand concept, TPS is based on an Agency Model, meaning centres stock and sell on behalf of Volkswagen Group UK. TPS has experienced rapid growth both financially and in the number of centres nationwide.

About The Role

What will you be doing?

As Centre Manager, you will lead, manage, and motivate your TPS team to achieve business goals, deliver excellent customer service, and develop strategic plans to ensure the centre's success. Your responsibilities include:

1. Achieving centre targets and business objectives
2. Translating sales targets into departmental goals and setting challenging yet achievable objectives with management
3. Motivating, recognising, and incentivising the team
4. Creating Personal Development Plans and providing support for growth and improvement
5. Developing a Manpower and succession plan for the centre
6. Fostering a customer-centric culture
7. Maintaining high customer satisfaction levels
8. Implementing sales strategies to increase revenue
9. Monitoring business performance and identifying areas for improvement
10. Analyzing market data to identify sales opportunities
11. Managing budgets and controlling costs, including Gross Margin levels
12. Ensuring compliance with standards, legal, financial, and ethical guidelines, including Warranty policies
13. Maintaining effective stakeholder relationships and ensuring the security of stock and premises

Requirements

What are we looking for?

• Proven leadership and motivation skills in a B2B environment
• A passion for customer service and the automotive industry
• Effective communication skills and stakeholder relationship management
• Experience in devising and implementing strategic plans
• Ability to deliver exceptional customer service
• Strategic planning and business development skills
• Results-oriented and sales-focused mindset
• High IT literacy, proficient in MS Office
• Management experience