Client and staff call centre manager

www.topfinancialjobs.co.uk - Jobboard; Chipping Sodbury; On-site; GBP 33,000 - 40,000; Full time

Job summary

A growing company specialized in Survey & Valuation work is seeking a Call Centre Manager in Chipping Sodbury. This full-time role involves overseeing a team, enhancing processes, and providing training for ongoing professional development in a fun and relaxed environment. With a competitive salary and the chance for career growth, this opportunity is ideal for experienced individuals from a lending or surveying background.

Benefits

Regular social events

Opportunity to buy/sell annual leave

Career development opportunities

Modern offices with onsite parking

Qualifications

• 3 years' experience in management within a small to medium-sized business.
• Excellent knowledge of MS Office.
• High attention to detail and compliance knowledge.

Responsibilities

• Oversee the Client Services Team and ensure service levels.
• Plan and implement training programs for continuous development.
• Work closely with stakeholders to enhance productivity.

Skills

Leadership

Attention to Detail

Geographical Knowledge

MS Office Suite

Job description

Full-time role Monday to Friday 9.00 - 530pm

33,000 - 40,000 + 25 Days Holiday
Chipping Sodbury

The Role:

Are you a Call Centre Manager, Team Leader or similar from a Lending, Estate Agency or Surveying background, looking for a role granting authority and autonomy to create processes and get the most out your team?

On offer is the chance to join a growing company that specialise in Survey & Valuation work.

Responsibilities:

• Overseeing the Client Services Team and Manager
• Onboarding of new Clients
• Working alongside the Client Services Manager to improve structures and processes enhancing productivity
• Working closely with Stakeholders and Clients to ensure service levels are maintained and adhered to
• Managing performance review systems, providing feedback, and addressing performance issues and continually supporting managers to measure their team's performance.
• Planning and implementing training programs, assessing employee needs, and ensuring ongoing professional development
• Adhoc duties to assist and support the Operations Director

Must have

3 years' experience of leading or managing people within a small to medium-sized business

Excellent knowledge of MS office suite

High attention to detail, particularly in maintaining records, policies, and compliance documents

Housing, Surveying or similar background

Previous HR experience

Good national geographical knowledge

• Exciting, Fun, Relaxed Working Environment: Join a team that values creativity, collaboration, and fun.
• Modern Offices with onsite parking.
• Career Development Opportunities: We support your growth with opportunities for progression in a rapidly growing company.
• Perks: Regular social events, Opportunity to buy and sell up to 3 days annual leave.

Acorn by Synergie acts as an employment agency for permanent recruitment.