Centre Manager

TN United Kingdom; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading automotive service provider as a Team Leader in Bristol. You will manage a skilled team, ensuring exceptional customer experiences and operational success. With a focus on leadership and performance, you will play a critical role in driving the centre's success while enjoying competitive rewards and benefits.

Benefits

Average uncapped bonus of £10,800 per year

25% off most products in Halfords Retail stores

Up to 50% discount on garage bills

Employee assistance programme with 24/7 support

Health Cash Plan for healthcare costs

Qualifications

• Experience exceeding customer metrics targets.
• Management experience, including capability and performance management.
• Proven success in meeting sales targets.

Responsibilities

• Lead a team of 11 technicians and advisors to deliver excellent service.
• Maximise profit while minimising loss through effective operations.
• Optimise workforce scheduling to meet customer demand.

Skills

Leadership

Customer Service

Communication

Time Management

IT Proficiency

Education

Valid full driving licence

Job description

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Join Our Halfords Garage Services Team

This is a really exciting time to join our team at one of our new Fusion centres, equipped with the latest facilities to provide a first-class customer experience and a great working environment. You will play a pivotal role in driving the centre's success, supported by an Assistant Manager and Workshop Controller. You'll lead a team of around 11 skilled technicians and customer service advisors to deliver seamless service.

Benefits

• Average uncapped bonus of £10,800 per year (with potential to earn more)
• 5 days a week
• Earn extra with our refer a friend scheme – T&C’s Apply.

Key Responsibilities

To succeed in this role, you should have a proven track record of leading teams to achieve success and deliver excellent customer experiences. You will be responsible for the day-to-day operations of your centre, maximising profit and minimising loss. Delivering excellence, ensuring quality standards, and achieving results are central to your role.

You will optimise workforce scheduling to meet customer demand and analyze customer metrics and centre performance data. Leading your team to meet and exceed sales, margin, and profit targets is essential.

Qualifications & Experience

• Experience of exceeding customer metrics targets through effective management
• Experience of delivering coaching/training to colleagues
• Management experience, including managing capability and performance
• Experience of developing colleagues through technical training
• Proven success in meeting sales targets
• Experience of ensuring compliance with Health and Safety and quality standards
• Excellent verbal and written communication skills
• Experience of workforce scheduling and time management
• IT proficiency, including Microsoft Word, Excel, and PowerPoint; aptitude to learn in-house systems
• Valid full driving licence

Rewards & Benefits

We offer a wide range of rewards and benefits, including holiday, contributory pension, and discounts such as:

• 25% off most products in Halfords Retail stores and online
• Up to 50% discount on garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover included
• At least 25% colleague discount at Tredz
• Life assurance, uniform, and discounts on groceries, holidays, insurance, and more
• Employee assistance programme with 24/7 confidential support
• Trade Price Bike Scheme
• Option to join Sharesave scheme at 20% discount
• Wagestream financial planning app
• Health Cash Plan for healthcare costs

Additional Information

We are expanding rapidly, focusing on motoring services and electric mobility. Join us and be part of our success story in getting the nation safely back on the move.

You will need to attend our Redditch Head Office for an assessment centre; dates to be confirmed.

Not sure if you meet all criteria? We encourage you to apply anyway! At Halfords, we are committed to creating an inclusive workplace and welcome applications from all backgrounds, embracing diversity within our One Halfords Family.