Central VDA

The Vella Group; Skelmersdale; Remote; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Flexible home-based working

Supportive team environment

Ongoing professional development

Opportunity for growth in industry-leading company

Job summary

A leading accident repair organization is seeking a motivated Central Vehicle Damage Assessor to join their home-based team. In this role, you will carry out accurate damage assessments using customer and insurer information, support branches, and ensure compliance with industry standards. Ideal candidates will have a strong background in vehicle damage assessment processes and familiarity with Audatex and E‑Scribe systems. Enjoy a flexible work environment and opportunities for professional development.

Qualifications

• Experience as a Vehicle Damage Assessor or strong understanding of vehicle damage assessment processes.
• Solid knowledge of Audatex and E‑Scribe.
• Excellent communication skills with both internal teams and external partners.
• Adaptable and proactive with the ability to manage workload efficiently.

Responsibilities

• Creating precise assessments using images and customer information.
• Requesting additional information for assessment accuracy.
• Conducting end-of-repair assessment reviews.
• Liaising with Engineers to achieve assessment SLAs.
• Providing support to colleagues across the business.
• Maintaining working knowledge of Audatex and E-Scribe.
• Keeping insurer contracts up to date and understood.
• Managing workload with strong organisational and time-management skills.
• Recording notes, communications, and actions in the company system.
• Working independently and as part of a wider team.
• Adhering to company procedures and adapting to business needs.
• Identifying opportunities for process improvements.
• Attending training and development sessions.
• Representing The Vella Group professionally.

Skills

Vehicle damage assessment expertise

Knowledge of Audatex

Knowledge of E‑Scribe

Strong communication skills

Time-management skills

Tools

Audatex

E-Scribe

Job description

Overview

Job Title: Central VDA / Vehicle Damage Assessor

Location: Home-Based (with very occasional travel as required)

Employment Type: Full-Time

About Us

The Vella Group is one of the UK’s leading accident repair organisations, known for our commitment to quality, innovation, and customer care. We operate a growing network of accident repair centres and are proud to offer modern working practices, investment in technology, and clear opportunities for career development.

We are now looking for a professional and motivated Central VDA to join our dedicated Centralised Vehicle Damage Assessment Team.

About the Role

As a member of our Central VDA Team, you will carry out all standard Vehicle Damage Assessor duties, producing accurate assessments using images and information provided by customers, insurers, or our branch network. You will also support branches remotely and occasionally in person, and assist with wider business tasks as required.

This is a home-based role, however travel to branches may be requested with reasonable notice on the odd occasion.

Responsibilities

• Creating precise and compliant assessments using supplied images, customer information and insurer requirements.
• Requesting additional information or imagery where needed to ensure assessment accuracy.
• Conducting end‑of‑repair assessment reviews for designated branches, ensuring correct methodology, charge-out, justification, and quality of presentation.
• Liaising with Engineers to ensure inspection/authority SLAs are achieved for all assessments submitted.
• Providing proactive support to colleagues and departments across the business.
• Demonstrating strong working knowledge of Audatex and E‑Scribe.
• Maintaining an up‑to‑date understanding of all insurer contracts.
• Managing your workload effectively with strong organisational and time-management skills.
• Recording accurate notes, communications, and actions in the company management system.
• Working confidently both independently and as part of a wider team.
• Adhering to company procedures and demonstrating flexibility to support business needs.
• Identifying opportunities for process improvements.
• Attending training and development sessions as required.
• Representing The Vella Group professionally at all times.

What We’re Looking For

• Experienced VDA or strong understanding of vehicle damage assessment processes.
• Solid knowledge of Audatex and E‑Scribe systems.
• Excellent communication skills with both internal teams and external partners.
• Ability to work independently in a home-based role.
• Adaptable, proactive, and able to manage workload efficiently.

What We Offer

• Home-based working with flexibility (role is subject to future review).
• Opportunity to work for an industry-leading, growing accident repair provider.
• Supportive team environment and ongoing professional development.
• Chance to be part of a forward-thinking company with modern systems and processes.

How to Apply

If you're a motivated VDA looking for a new challenge within a supportive and innovative organisation, we’d love to hear from you. Apply today and join The Vella Group.