Central Support Specialist

Ampa; United Kingdom; Hybride; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Agile working

Flexible location

Résumé du poste

Ampa is seeking a Central Support Specialist to join the Central Support Team, delivering high-quality administrative and operational support across the business. The role primarily supports the Volume Administration Team but also assists other Central Support functions as required, ensuring service delivery accuracy and compliance.

The successful candidate will maintain data integrity across firm systems, process administrative requests, manage workflows, and contribute to efficient business

Qualifications

• Experience in administrative, business support or operational roles in professional services.
• Excellent IT skills with Microsoft Office suite.
• Strong attention to detail and high accuracy.
• Excellent written and verbal communication skills.
• Good organisational and time-management abilities.
• Ability to work under pressure and meet deadlines.
• Proactive and flexible with a collaborative approach.

Responsabilités

• Provide administrative and operational support to central functions.
• Maintain data integrity across firm systems and databases.
• Process and manage administrative requests following procedures and SLAs.
• Support workflow management to ensure timely completion.
• Assist with document management and data maintenance.
• Create and amend system records; perform ongoing housekeeping.
• Liaise with colleagues to resolve queries and provide updates.
• Identify process improvements to drive efficiency.
• Provide flexible support during peak workloads or absences.
• Undertake other duties commensurate with the role.

Connaissances

Attention to detail

Time management

Communication skills

Teamwork

Outils

Microsoft Office

CRM software

Data entry systems

Description du poste

Central Support Specialist

Department: Ampa Group Services - Group Operations - Business Support - Administration - 9501

Employment Type: Permanent - Full Time

Location: Flexible

Reporting To: Dipesh Mistry

Description

Central Support Specialist

Office Location: Hybrid (home/office) – within travelling distance of one of our hubs

Working Hours: 37 hours per week between 07:00 – 19:00

Reporting To: Central Support Team Leader – Business Support

About us:

A law firm that combines creativity, commerciality, and clarity. We work with blue-chip companies, leading organisations, high street brands and individuals across the country.

As enterprising and original thinkers, we’re driven to create exceptional experiences for our clients and our people. We handle personal and business-critical issues and game-changing deals across many dynamic sectors. It’s stimulating and rewarding.

We’re hardworking and deeply ambitious about creating opportunities for our employees; to move forward and achieve our ambition together. We provide an environment in which you’re supported to reach your potential.

Our people have a blend of excellent technical and business skills with the talent to do things differently.

The Role

To work as part of the Central Support Team, providing a high-quality and efficient range of administrative and operational support services across the business. The role will primarily support the Volume Administration Team but will also provide assistance across other Central Support functions as required, ensuring excellent service delivery, accuracy and compliance with agreed processes and service standards.

The Central Support Specialist will be responsible for a variety of administrative tasks, maintaining data integrity across firm systems, supporting operational processes and contributing to the effective delivery of business support services.

What you will be doing:

Responsibilities will include:

• Undertaking a variety of administrative and operational support tasks for the Volume Administration Team and wider Central Support function.
• Creating, inputting, updating and maintaining accurate information within the firm's systems and databases.
• Processing and managing administrative requests in line with agreed procedures and service level expectations.
• Supporting workflow and task management activities to ensure work is completed accurately and within required timescales.
• Assisting with document management, file administration and data maintenance activities.
• Supporting system record creation, amendments and ongoing housekeeping to ensure data accuracy.
• Liaising effectively with colleagues and stakeholders across the business to resolve queries and provide updates.
• Identifying opportunities to improve processes and ways of working to support operational efficiency.
• Providing flexible support across Central Support teams during periods of increased workload, absences or business demand.
• Undertaking any other duties commensurate with the role.

What you will need:

The successful candidate will have:

• Experience working in an administrative, business support or operational support role, ideally within a professional services environment.
• Excellent IT skills, including a good working knowledge of Microsoft Office applications.
• Strong attention to detail with a high level of accuracy.
• Excellent written and verbal communication skills.
• Good organisational and time management skills, with the ability to effectively prioritise workloads.
• The ability to work under pressure, manage multiple tasks and meet deadlines whilst remaining calm and professional.
• A proactive and flexible approach, with a willingness to support different teams and functions as business needs require.
• Strong problem-solving skills and the ability to work independently as well as part of a team.

Key Behaviours

• Customer-focused and committed to delivering a high-quality service.
• Reliable, adaptable and willing to learn new processes and systems.
• Positive and collaborative team player.
• Organised and methodical in approach.
• Committed to continuous improvement and operational excellence.

Benefits, Agile Working and Additional information

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells.

Additional information

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities

Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.