Central Services Administrator

TN United Kingdom; Wigan; On-site; GBP 20,000 - 28,000; Full time

Job summary

A recruitment company seeks a Central Services Administrator to support candidate communications and manage administrative duties. The role demands flexibility, strong communication skills, and attention to detail in a fast-paced environment. Prospective candidates should demonstrate a commitment to continuous improvement and effective time management.

Qualifications

• Excellent communication skills, both written and verbal.
• Proficient in Microsoft and Google platforms.
• Attention to detail and effective time management.

Responsibilities

• Manage all inbound calls, emails, LiveChat, and WhatsApp messages.
• Respond to all candidate communications professionally and promptly.
• Maintain effective relationships with peers, managers, and staff.

Skills

Communication

Attention to detail

Time Management

Tools

Microsoft platforms

Google platforms

BOXD

Onboarding systems

Job description

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As a Central Services Administrator within the Central Services Team, you will be responsible for ensuring all aspects of your role and responsibilities are met efficiently. Working towards specific targets and deadlines, you will maintain a positive working environment and build professional relationships across the Challenge Group. Your goal is to ensure prospective candidates and employees have a positive experience.

This role requires flexibility in working hours/days over a 5-day week, especially during peak recruitment periods. Due to the reactive nature of administrative work, the role is based in the office to facilitate workload distribution within the team.

Accountabilities & Responsibilities

• Administration Duties: Manage all inbound calls, emails, LiveChat, and WhatsApp messages. Ensure background checks are accurate and compliance issues are addressed promptly. Carry out DVLA checks as applicable.
• Candidate Response: Respond to all candidate communications professionally and promptly via email and phone. Identify and escalate complaints to the appropriate manager or department.
• Colleague Support and Welfare: Maintain effective relationships with peers, managers, and staff. Be approachable and resolve complaints or queries promptly. Promote open and honest communication, ensuring fair and dignified treatment for all.
• Continuous Improvement: Proactively suggest process improvements and ensure efficiency in administrative functions.
• Data Recording and Reporting: Record accurate data for KPI and MI reporting in line with agreed formats and timelines.
• Excellent communication skills, both written and verbal, with a positive attitude.
• Proficient in Microsoft and Google platforms, with good knowledge of BOXD and Onboarding systems.
• Attention to detail in data input and analysis, with the ability to relay detailed information.
• Effective time management to meet deadlines while maintaining accuracy and compliance.
• Commitment to self-development.

Challenge-trg Recruitment Ltd acts as an employment business for this vacancy.

We are committed to providing equal employment opportunities (EEO) to all employees, temporary workers, and applicants, regardless of age, gender reassignment, marital status, pregnancy or maternity leave, disability, race, religion, sex, or sexual orientation.