Central Operations Support Executive, IN External Fulfillment (SWA)

Amazon; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Central Operations Support Executive to enhance seller operations. In this pivotal role, you will remotely support daily operations, monitor metrics, and ensure efficient communication between sellers and internal teams. Your analytical skills will be crucial in identifying patterns and improving the overall seller experience. This position offers the opportunity to make a significant impact in a fast-paced environment, where your contributions will directly influence customer satisfaction. If you're ready to take ownership and thrive in a dynamic setting, this role is perfect for you.

Qualifications

• Bachelor's degree in computer science, engineering, or statistics required.
• Experience with Excel and SQL preferred.

Responsibilities

• Monitor operations via calls and emails, coordinating with field executives.
• Train sellers for adherence to norms and practices.

Skills

Data Analysis

Pattern Recognition

Customer Experience Management

Communication Skills

Education

Bachelor's degree in a quantitative/technical field

Tools

Excel

SQL

Job description

Central Operations Support Executive, IN External Fulfillment (SWA)

Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with the ability to scrutinize details and foresee the implications of the data.

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.

Roles and Responsibilities:

1. Remotely monitor efficient functioning of the assigned sites via outbound calls, emails, and coordination with field executives.
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
3. Train and direct sellers for execution and adherence to norms and practices.
4. Devise and deploy SOPs, analyze data, and propose features and processes that focus on improving the Seller experience.
5. Willing to work on weekends.

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.
- Experience with Excel.

PREFERRED QUALIFICATIONS

- Experience with SQL.

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