Central Operations Manager - Boots Opticians

BOOTS; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Employee discounts for you and family

Enhanced maternity/paternity/adoption

Employee Assistance Programme

Flexible benefits scheme

Job summary

Boots Nottingham is seeking a Central Operations Manager to oversee operational processes, supplier relationships, governance reporting and business continuity across the estate. Reporting to the Head of Retail, you’ll link support office functions with practices, guiding budgets, delivering monthly performance and cost-saving reports, and driving continuous improvement.

This role emphasizes governance, procurement, and cross-site collaboration, offering influence over standards and supplier

Qualifications

• Proven leadership experience influencing others.
• Strong relationship-building with diverse stakeholders.
• Excellent communication with clear, confident presentation of information.
• Experience budgeting and delivering cost-saving initiatives.
• Analytical and reporting skills with high accuracy.

Responsibilities

• Manage travel expenditure budget.
• Negotiate and manage supplier relationships for best value and service.
• Produce monthly performance and cost-saving reports and identify opportunities.
• Oversee creation and communication of operational guidance, SOPs, and updates.
• Develop monthly governance packs for Boots Opticians and UK Leadership Teams.
• Lead quarterly self-audit programme across practices for compliance and improvement.

Skills

Leadership

Stakeholder management

Budget management

Governance reporting

Communication

Job description

Contract: Full-Time, Permanent

Location: Nottingham (Support Office)

What you'll be doing

Reporting to the Head of Retail, the Central Operations Manager is responsible for overseeing operational processes, supplier relationships, governance reporting, and business continuity activities across the estate. This role acts as a key link between support office functions and practices, ensuring operational guidance is clear, effective, and consistently implemented.

Key responsibilities

• Managing the travel expenditure budget
• Negotiating and managing relationships with external suppliers to achieve best value and service.
• Producing monthly performance and cost-saving reports, identifying opportunities and supporting best-practice adoption.
• Overseeing the creation, maintenance, and communication of operational guidance, SOPs, and business updates.
• Developing monthly governance packs for Boot Opticians and UK Leadership Teams.
• Leading the quarterly self-audit programme across all practices to drive continuous improvement and regulatory compliance.

What you'll need to have (our must-haves)

• Proven leadership experience with the ability to guide and influence others.
• Strong relationship-building skills and experience working with a variety of stakeholders.
• Excellent communication skills, with the ability to present information clearly and confidently.
• Experience managing budgets and delivering cost-saving initiatives.
• Strong analytical and reporting skills with a high level of accuracy and attention to detail.

It would be great if you also have

• Experience working in a multi-site retail, healthcare, or service environment.
• Knowledge of governance, audit, or compliance processes.
• Experience supporting business continuity planning and implementation.
• Familiarity with GNFR supplier management and procurement processes.
• Experience coordinating cross-functional operational projects and communications.

Where your brilliance can take you

At Boots, we work every day to build a brilliant environment for our people so they can make a difference for our customers and colleagues. You'll have the opportunity to learn something new every day and use your voice to shape progress. With supportive managers and a culture that champions inclusion, you'll be trusted to take ownership of your role and drive your development.

Rewards designed for you

• Boots Retirement Savings Plan
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free, 24/7 counselling and support through Health Heroes, our Employee Assistance Programme.
• Flexible benefits scheme including options to buy additional holiday, discounted gym membership, life assurance, activity passes, and much more.

There's lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.