Central Merchandising Admin Assistant

Charles Tyrwhitt; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Central Merchandising Admin Assistant to support their online Custom Shirts offer. This role involves raising orders, managing queries, and ensuring marketing campaigns are supported from a stock perspective. The ideal candidate will thrive in a collaborative environment, showcasing strong interpersonal and communication skills while taking a proactive approach to problem-solving. Join a company that values creativity and encourages its team to drive change and make a difference in the business. Enjoy a hybrid working policy and a culture that celebrates fun and engagement.

Benefits

Staff Discount

Charity Partnerships

Fun Office Events

Qualifications

• Strong interpersonal and communication skills are essential for this role.
• Proficient in Excel with strong analytical and numerical skills.

Responsibilities

• Provide admin support for Custom Shirts and manage Retail orders.
• Streamline processes to improve efficiency and monitor stock levels.

Skills

Interpersonal Skills

Communication Skills

Problem Solving

Logical Thinking

Numerical Skills

Analytical Skills

Excel Proficiency

Job description

The Role

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well”. The primary purposes of the Central Merchandising Admin Assistant are to provide admin support for the online Custom Shirts offer, set up and maintain Catalogue Flat-plans and to assist in the management of Price Files.

What you will be doing

As a Central MAA you will be raising Retail Custom Shirt orders and being the key point of contact between the Stores and the Supplier. Providing administrative support for the online Custom Shirts offer, managing queries through the Custom Shirts inbox and liaising with Customer Services. Making sure there is continuous improvement by streamlining current processes on Custom to increase efficiency, whilst monitoring fabric stock levels and maintaining order limits. Ensuring marketing campaigns can be fully supported from a stock perspective, whilst supporting the set up and launch of new fabrics and process Custom invoices and manage Custom invoice reconciliation with the Accounts team.

What we are looking for

How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.

As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard working people with a pro-active approach to their work.

The Central MAA role requires someone with strong interpersonal skills – ability to build relationships across functions, strong communication skills.

A proactive, can-do approach, someone that takes initiative and has the ability to plan and prioritise workload is important. You should have an interest in problem solving and logical thinking alongside strong numerical, analytical and interpretive skills and have proficient Excel skills.

What you can expect from us:

1. An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward.
2. You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
3. Our hybrid working policy means we work from the office 3-4 days per week.
4. We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos.
5. At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legends and our CT Social Team ensure there is always something exciting to get involved in.

Who we are

Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.

That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.

Our spiritual home and flagship store is located on London’s famous Jermyn Street. Our Global Head Office is in London Bridge, whilst we also have an office in Manhattan to support our retail and online presence across North America, Europe and Australia. Not forgetting our Distribution Centre and Contact Centre in Milton Keynes.

At Charles Tyrwhitt we believe in doing the right thing. That means making our products properly and sustainably, making our business work for our people, our customers, and our suppliers and giving back to charity to support those in need. We’re taking a good hard look at our social and environmental impact, and always looking for ways to be better.

‘I am Proud and Free to be me!’

When it comes to our people, we really do “Give a shirt”.

Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.