Central Dispatch Planner

DO & CO AG; Hounslow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

On-Site role

Refer a Friend Scheme

On-Site Free Parking

Free meals on site

In-house training opportunities

Career development opportunities

Work with innovative luxury catering

Job summary

DO & CO London is seeking a Central Dispatch Planner to monitor flight information, coordinate with departments, and ensure on-time dispatch of meals and labels.

You will act as the main contact between airlines and internal teams, check food safety compliance, and analyze data to forecast stock needs while delivering high-quality service across shifts.

Qualifications

• Passion for food and motivation to deliver exceptional service.
• Strong command of Microsoft Excel and data presentation.
• Ability to interpret and present data clearly.
• Excellent organization and time management.
• Strong written and verbal English communication and teamwork.
• Flexible, decisive, and able to handle change for partners and DO & CO.
• Night shift availability; production kitchen operates seven days a week.

Responsibilities

• Monitor and report on flight information and passenger quantities.
• Serve as primary liaison between airlines and internal departments.
• Plan and coordinate with Kitchen, Stores, and production areas to meet requirements.
• Prepare, print labels, and allocate information to departments.
• Ensure food safety compliance and quality/quantity control for menus.
• Analyze flight data to anticipate stock changes.
• Provide timely information to Transport team on extra requirements.
• Support and engage with the DO & CO family to uphold service standards.
• Maintain a safe working area and model health, fire, environmental, and security policies.
• Deliver service on time with accurate handover.
• Collaborate with team and roll up sleeves as needed.

Skills

Data interpretation

Communication

Teamwork

Time management

Problem solving

Attention to detail

Tools

Microsoft Excel

Job description

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

Job Description

As a Central Dispatch Planner, you are responsible for the monitoring and reporting any major changes from flight information to quantify of passengers. You will be the main point of contact between airlines and internal departments. Your main duties will include planning and coordinating to ensure the requirements are met with all department such as Kitchen, Stores, Kitchen and all areas of the Do & Co operation. Also, you will be preparing and printing labels and allocating information to all departments in the Do & Co operation. You will also be checking and validating food safety compliance as well as ensuring quality and quantity control as per production and menu specification of flights. You will analyse and provide accurate and timely information to all areas in the Do & Co operation especially regarding any extra requirements. You will play a major part in supporting and engaging with the DO & CO family to deliver exceptional food safety standards and service, maintaining the high reputation of DO & CO with our partners.

• Responsible for monitoring and reporting any major changes from flight information to quantity of passengers
• Being the main point of contact between airlines and internal departments.
• Planning and Co-ordinating to ensure requirements are met with all departments in the Do & Co operational areas.
• Maintaining and preparing and printing labels and allocating information to all.
• Ensuring the quality and quantity control as per production and menu specifications of all flights
• Checking and validating food safety compliance.
• Ensuring on time dispatch and delivery of food assembly and production lines
• Providing accurate and timely information to the Transport team regarding any extra requirements.
• Analysing flight data to assist in planning any increase/decrease in stock requirements
• You will be someone with great communication skills and works well in a large team, while being ready to roll up your sleeves and do what is needed to give our partners a great service.
• Ensuring the area of operation is a safe place to work and be a role model in adhering to all policies (Site Health & Safety, Fire Safety, Environmental and Security policies)
• Provide exceptionally high-class service to our customer, delivering goods on time to specification and an accurate handover
• Taking responsibility for all your actions, support your team, and celebrate successes as a family

Qualifications

• Passion for food and motivation to deliver exceptional service
• A good understanding of Microsoft Excel
• Able to interpret and present data in a clear and concise manner
• Excellent organization and time management skills
• You will be someone with great communication skills, written and verbal English, and works well in a team, while being ready to roll up your sleeves and do what is needed to give our partners great service.
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
• Energy and drive to deliver results beyond expectations and have a problem-solving mentality
• Have a great understanding of how your department is performing overall, including financially, and be the expert in delivering practical actions for its improvement by taking a hands‑on approach
• Flexible in regards to your work availability is essential for Night Shifts, as the Production Kitchen operates 7 days a week, weekends and public holidays.

Additional Information

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• Competitive salary
• On-Site role
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• On-Site Free Parking
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through your in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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