Central Billing Clerk

Booker; Eccles; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Colleague card discounts

Tesco discounts for staff

Healthcare benefits

Job summary

Booker is seeking a Central Billing Administrator to join our Eccles Support Centre. You will provide professional administration to customers and suppliers, inputting account details into SAP and Excel and handling invoices with accuracy and care.

You will liaise with over 100 suppliers and customers daily, resolving queries and ensuring GDPR-compliant data handling while maintaining a high standard of service within a small, proactive team.

Qualifications

• Excellent customer service skills with a professional phone and email approach.
• Strong communication skills for daily supplier and customer contact.
• Ability to problem solve and provide practical solutions.
• Good IT skills, including Microsoft Office and basic Excel for spreadsheets.
• Experience in accounts or reconciliation is desirable.

Responsibilities

• Accurately input customer account details onto SAP/Excel.
• Communicate with over 100 suppliers by phone and email on customer requirements.
• Liaise with customers, provide excellent service and resolve queries.
• Handle invoice queries and reconciliation.
• Ensure data accuracy with GDPR and data integrity.
• Support the team as a proactive member.
• Collaborate with internal departments and stakeholders.

Skills

Customer service

Communication

Problem solving

IT skills

Spreadsheets

Tools

SAP

Excel

Job description

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

About the role

Due to an internal restructure, an exciting opportunity has arisen for a Central Billing Administrator to join the Central Billing team within our Eccles Support Centre.

Working within a small team you will be responsible for the provision of a professional administration service in the Central Billing department and to customers and suppliers.

You will be responsible for

• The accurate and timely input of customer account details onto the system (Using SAP and Excel)
• Communicatingeffectively with over 100 suppliers by phone and email, informing Suppliers of Customer Requirements.
• Liaisingwith Customers, providing excellent Customer Service and queryresolution.
• Dealing with Invoice queriesand reconciliation.
• Utilising attention to detail to work in an environment where data integrity, GDPR and accuracy is vital.
• Working in a proactive way, supporting the team as a key member.
• Liaise with internal colleagues/Stakeholders from a variety of departments.

You will need

• Great Customer Service skills, both via phone and email.
• Strong communication skills, as you will be dealing with Suppliers and Customers on a daily basis.
• Ability to problem solve and provide solutions when required to both Suppliers and Customers.
• Good IT skills, including Microsoft Office and basic Excel is required, as work will involve maintaining spreadsheets.
• Previous Accounts experience is desirable, due to reconciliation of supplier statements.