Legal Aid Supervisor (Housing)

Citizens Advice Mid Mercia; East Midlands; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

28 days holiday

Remote working

Paid DBS

5% pension contributions

Job summary

Citizens Advice Mid Mercia is seeking a Legal Aid Supervisor (Housing) to oversee the telephone advice team and supportive casework. You will deliver housing-related legal guidance, supervise caseworkers, and ensure contract requirements are met while upholding client confidentiality and professional standards.

The role offers hybrid working with Derby location and some home working, a full-time schedule, and generous progression opportunities within a supportive environment.

Responsibilities

• Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities
• To interpret information and present options to clients
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate
• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

Job description

Legal Aid Supervisor (Housing)

Company: Citizens Advice Mid Mercia

Salary: £29,867 to £34,132 a year

Hours: Full-time

Location: Derby, DE24 8BG

Working pattern: Hybrid - 2 days remote

Job type: Contract

Posting date: 6 Oct 2026

Closing date: 5 Nov 2026

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

Our Legal Department is looking to recruit a driven, successful and appropriately qualified applicant for the role of supervisor in the telephone advice team (TAS). The role will be to support with the supervision of caseworkers, successfully deliver the requirements of the contract and offer legal advice to clients with housing and housing related debt matters.

Responsibilities / Key Tasks:

Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities

To interpret information and present options to clients

Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate

To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

What we offer in return:

28 days entitlement plus bank holidays pro-rata

Opportunities for further training and continuous professional development

Internal progression opportunities

Supportive environment

Remote/flexible working opportunities, subject to management approval

Paid DBS application, where applicable

5% pension contributions

3 month’s full contractual pay for maternity, upon meeting qualifying criteria

The essentials

Salary: £29,867 to £34,132 depending upon experience

Hours: 40 hours per week (full-time)

Location: Marble Hall, Derby with possibility of some home working

Contract: fixed term until 31 August 2028

Location: Derbyshire, East Midlands

We are a Disability Confident Employer

Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.