CCTV Operator - 6-Month FTC, 42h/w, 2x2 Shift

Sodexo; Salford; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

Employee assistance programme

Job summary

Sodexo is recruiting a CCTV Operator for a 6-month fixed-term contract in Manchester (site-based with Kent duties). The role requires monitoring CCTV and security platforms, producing incident reports, and liaising with police and contractors.

It offers a 42-hour week at £14.32 per hour. Ideal candidates will hold a valid SIA CCTV licence, demonstrate strong English communication and report-writing skills, and show attention to detail with solid time-management abilities.

Qualifications

• SIA CCTV Licence required.
• Strong English communication skills, both written and verbal.
• Excellent report-writing ability.
• Good analytical and problem-solving skills.
• Strong attention to detail and a methodical approach to work.
• Ability to prioritise workloads and manage time effectively.
• Experience with data input and record management.
• Strong customer service skills and a professional manner.
• Confidence communicating with employees, customers, and external agencies.
• Competent using a range of operational and security systems.

Responsibilities

• Monitor CCTV systems, alarms, and electronic security platforms, responding appropriately to incidents and unplanned events.
• Produce and distribute accurate incident reports in a professional and timely manner.
• Maintain detailed records of incidents, site activities, and security operations.
• Liaise with police, emergency services, contractors, visitors, and authorised personnel when required.
• Manage controlled access through video management platforms.
• Monitor and elevate incidents through established reporting channels.
• Answer and log helpdesk calls and provide operational support.
• Support customer requests and ensure service standards and deadlines are met.
• Monitor and elevate Dataminr incidents and produce associated reports.
• Foster excellent working relationships with customers and stakeholders.
• Assist in maintaining a safe working environment and the integrity of the Control Room.
• Undertake additional reasonable duties in line with business needs.

Skills

SIA Licence

English proficiency

Report writing

Attention to detail

Time management

Customer service

Stakeholder liaison

Tools

Video management platform

Dataminr

Job description

Sodexo is recruiting a CCTV Operator for a 6-month fixed-term contract in Manchester (site-based with Kent duties). The role requires monitoring CCTV and security platforms, producing incident reports, and liaising with police and contractors.

It offers a 42-hour week at £14.32 per hour. Ideal candidates will hold a valid SIA CCTV licence, demonstrate strong English communication and report-writing skills, and show attention to detail with solid time-management abilities.