CCTV Operator - 4 on/4 off, Public Safety Monitoring

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION; Glasgow; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Annual leave entitlement (182 hours)

Public holidays (87.5 hours)

Pension scheme

Flexible working options

Job summary

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION is recruiting a permanent CCTV Operator for the Public Space CCTV service. Based at the Glasgow Operations Centre, you will monitor 420 cameras and work with Police Scotland, Traffcom and other partners to help keep the city safe.

The role requires good verbal communication, team work and experience in a contact centre environment. An SIA CCTV licence is essential.

Qualifications

• Strong verbal communication and listening skills.
• Experience in a contact centre environment.
• Ability to work as part of a team.

Responsibilities

• Monitor the Public Space CCTV network to ensure effective service delivery.
• Collaborate with internal Council departments and partners (Police Scotland, Traffcom, etc.).
• Maintain vigilance and high quality customer service in a busy environment.

Skills

SIA CCTV licence

CCTV knowledge

Teamwork

Customer service

Contact centre experience

Job description

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION is recruiting a permanent CCTV Operator for the Public Space CCTV service. Based at the Glasgow Operations Centre, you will monitor 420 cameras and work with Police Scotland, Traffcom and other partners to help keep the city safe.

The role requires good verbal communication, team work and experience in a contact centre environment. An SIA CCTV licence is essential.