SIA-Certified CCTV Operator | 4-on/4-off Public Space Surveillance

Glasgow; Glasgow; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

Contributory pension scheme

Flexible working options

Disability Confident Employer

Job summary

Glasgow City Council is seeking a CCTV Operator for its Public Space CCTV service based in the Glasgow Operations Centre (GOC). The role involves monitoring 420 cameras across the city and coordinating with Traffcom, Police Scotland, and Fire & Rescue to enhance public safety.

The position requires an SIA CCTV licence and experience in CCTV control room environments. Shifts follow a 4 on, 4 off pattern with an average 38.5 hours weekly and overtime.

Qualifications

• Good verbal communication, observational and listening skills.
• Ability to work as part of a team with customer service focus.
• Experience in a contact centre environment.
• An SIA CCTV licence is an essential requirement for this job.
• Knowledge of CCTV systems and experience in a CCTV control room environment desirable.

Responsibilities

• Monitor the Public Space CCTV network to ensure effective delivery of the service.
• Support relevant communication links and partners (e.g., Traffcom, Police Scotland, Fire & Rescue).
• Collaborate with internal departments and agencies to maintain safety across Glasgow.
• Operate within a 4 on, 4 off shift pattern and adhere to contractual overtime provisions.

Skills

Verbal communication

Observational skills

Listening skills

Teamwork

Customer service

Tools

CCTV systems

Job description

Glasgow City Council is seeking a CCTV Operator for its Public Space CCTV service based in the Glasgow Operations Centre (GOC). The role involves monitoring 420 cameras across the city and coordinating with Traffcom, Police Scotland, and Fire & Rescue to enhance public safety.

The position requires an SIA CCTV licence and experience in CCTV control room environments. Shifts follow a 4 on, 4 off pattern with an average 38.5 hours weekly and overtime.