CCTV Operator

Securitas UK; Milton Keynes; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as CCTV Operators. This role offers the opportunity to make a significant impact by ensuring the safety and security of clients through effective monitoring and response to alarm activations. With comprehensive training provided, you will develop essential skills in customer service, teamwork, and decision-making. The position requires a flexible approach to working hours, including shifts that cover 24/7 operations. Join a dynamic environment where your contributions will help protect some of the world's leading brands and businesses.

Qualifications

• Excellent customer service skills and ability to communicate at all levels.
• Attention to detail and ability to work under periods of pressure.

Responsibilities

• Monitor CCTV and respond to customer requests regarding alarm systems.
• Process alarm activations and manage mobile alarm call outs.

Skills

Customer service skills

Willingness to learn

Teamwork

Attention to detail

Ability to work under pressure

Interpersonal skills

Decision-making

Computer literacy

Professional appearance

Integrity

Tools

MS Office

Job description

About The Role

Are you looking for a role where you really can make a difference and help people?

You do not need experience, what we ask is that you have a passion to learn, with energy and drive to get things done. We will provide you with full training and support you will require to ensure you are a success as a CCTV Operator.

At Securitas, you'll be joining a global company with a successful team to protect a variety of clients across the globe. You'll be working with some of the biggest clients in the world such as banks, retailers, corporate offices and big brands, and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures.

Job Opportunity

Location: Wavendon, Milton Keynes MK17 8LX

Shifts: 12 Hours on a 4-day rolling period. (4 Days On, 4 Days Off)

We operate 24/7, 365 days a year. Day Shift: 6AM to 6PM, Evening Shift: 6PM to 6AM

What You Will Do…

1. Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
2. Manage mobile alarm call outs and provide solutions in a timely manner.
3. Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
4. Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
5. Ensure that all systems/databases are updated in a timely and accurate manner.
6. Provide client reports.

Essential Skills
What you will need…

1. Excellent customer service skills - Able to communicate at all levels.
2. Willingness to learn.
3. Ability to work as part of a team.
4. Attention to detail.
5. Work under periods of pressure.
6. Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions.
7. Decision-making capability.
8. Computer literate - proficient in MS Office, ability to adapt quickly to new systems.
9. Professional in appearance and attitude.
10. Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
11. Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
12. A flexible approach to working hours including the requirement for covering of holidays and sickness.