CCTV Controller

OCS Group limited; West of England; On-site; GBP 24,000 - 30,000; Full time

Job summary

OCS Group limited is hiring a CCTV Controller to proactively operate the CCTV and security systems across our site in the UK. Reporting to the Security Manager, you will ensure accurate communication, proper incident escalation, and detailed documentation of all activities.

The role requires SIA CCTV license, right to work in the UK, and a proactive approach to risk assessment. The ideal candidate will have strong problem-solving abilities, excellent verbal and written communication, and the

Qualifications

• SIA CCTV/Door Supervisor license required.
• Right to work in the UK.
• Strong incident escalation and documentation skills.
• Excellent verbal and written communication.
• Problem-solving and situational awareness.

Responsibilities

• Proactively operate CCTV and other security systems to ensure site safety.
• Follow escalation processes and maintain incident logs.
• Deploy security resources to manage incidents effectively.
• Document complaints, incidents, and daily activities accurately.
• Maintain fire alarms, PA, VMS, intruder/panic alarms, and related systems.
• Perform risk assessments and keep thorough CCTV records.

Skills

CCTV operation

Incident escalation

Clear communication

Documentation

Problem-solving

Team collaboration

Education

SIA CCTV / Door Supervisor License

Tools

VMS

BMS

ANPR

Job description

As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities. As part of your role, your key responsibilities will include, but are not limited to:

• Ensure clear, accurate communication and transmission of all relevant information
• Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs
• Effectively deploy security resources to handle all incidents and matters arising
• Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records
• Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems
• Implement emergency procedures in accordance with the Incident and Emergency Plan
• Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities You must have the right to work in the UK
• SIA - CCTV / Door Supervisor License
• ACT Awareness
• SCaN for CCTV Operators
• Problem-solving skills
• Effective verbal and written communication skills
• OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. Why Work for OCS? Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people. Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications! Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)