CCTV Controller

TN United Kingdom; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a CCTV Controller, where you will play a pivotal role in maintaining security standards within a vibrant shopping centre. This position involves supervising security operations, monitoring CCTV systems, and ensuring compliance with safety protocols. You will be the key point of contact for incident management and customer service, providing a safe and welcoming environment for all visitors. With a commitment to employee well-being, this role offers numerous benefits, including mental health support and a cycle-to-work scheme. If you are organized, communicative, and passionate about security, this opportunity is perfect for you.

Benefits

24/7 GP Access

Mental Health Support

Get Fit Programme

Financial and Legal Support

Cycle to Work Scheme

Access to Discounts and Resources

Qualifications

• Experience in corporate or retail security is desirable.
• Strong organizational and communication skills are essential.

Responsibilities

• Manage control room procedures according to CCTV codes of practice.
• Liaise with authorities and manage incident reporting.

Skills

Corporate or Retail Security Experience

Customer Service

Organizational Skills

Communication Skills

Basic Computer Skills (MS Office)

Education

SIA License

DS License

Job description

Job Description: CCTV Controller

The CCTV Controller is accountable to the Security Supervisor for supporting, managing, and delivering security within the shopping centre environment. The role ensures high standards of security and customer service are maintained for clients and visitors.

Key Responsibilities

1. Manage all control room procedures in line with CCTV codes of practice.
2. Support and guide site-based staff.
3. Supervise Security Officers to ensure adherence to procedures.
4. Liaise with authorities and security supervisors regarding incidents and information sharing.
5. Monitor CCTV, fire panels, intruder panels, and related equipment.
6. Oversee site radio systems.
7. Monitor human behavior, suspect individuals, log, and report incidents per policies.
8. Prioritize incidents, inform key personnel, and follow escalation procedures.
9. Maintain records, incident reports, and safety documentation.
10. Ensure GDPR compliance.
11. Manage access to service yards and management offices.
12. Maintain a safe, non-threatening environment for all.
13. Provide feedback to management, implement improvements.
14. Advise the Security Supervisor on security matters.
15. Uphold team standards and welfare.
16. Assist with security audits and compliance.
17. Build relationships with clients, suppliers, and partners.
18. Interact professionally with visitors and tenants, delivering excellent customer service.
19. Maintain personal grooming and uniform standards.
20. Handle emergencies effectively, keeping the team informed.
21. Assist contractors and visitors, ensuring policy adherence.
22. Respond promptly to security issues.
23. Perform other duties as assigned.

Required Skills and Experience

• Experience in corporate or retail security (desirable).
• Customer service experience (desirable).
• Strong organizational skills.
• Excellent communication skills, both written and verbal.
• High grooming standards and professional appearance.
• Outgoing, friendly, with a positive attitude.
• Basic computer skills, including MS Office.

Qualifications

• SIA and DS licenses.

Benefits

• 24/7 GP access for employee and immediate family.
• Mental health support and counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access to Perks at Work app with discounts, resources, and support services.

About Us

ABM is a global leader in facility services, committed to sustainability and community well-being. We provide a wide range of services including cleaning, engineering, security, and more, across diverse industries in the UK. We value diversity and inclusion and are proud members of the Armed Forces Covenant Employer Recognition Scheme.