CCTV Control Room Operator

EQUANS; Stoke-on-Trent; On-site; GBP 26,000 - 30,000; Full time

Job summary

EQUANS is seeking a CCTV Control Room Operator for their Stoke-on-Trent location. The permanent role requires managing security operations with a 24/7 shift pattern. Candidates should have relevant experience and strong communication skills. A competitive salary of £26,000 annually and various benefits are offered.

Benefits

Company share scheme

Paid volunteering days

Cycle to work scheme

Season ticket loan

Employee assistance programme

Qualifications

• Previous experience in Control Room or Service Desk.
• Must hold SIA license for CCTV operations or be willing to obtain.
• Excellent written and spoken English skills.

Responsibilities

• Manage site alarm activations and facilitate escalation.
• Respond to requests via Facilities Management Helpdesk.
• Maintain accurate incident logs.

Skills

Communication skills

Customer service

Incident management

CCTV knowledge

IT proficiency

Education

Maths and English GCSE Grade C and above

Tools

Microsoft Office

Teams

Outlook

SharePoint

Excel

Word

Job description

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CCTV Control Room Operator, Stoke-on-Trent

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Client:

EQUANS

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7a6282e27e77

Job Views:

38

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Equans is looking for a Security ARC Operator to join our team in National Operations Centre Stoke on Trent, Staffordshire ST4 1AY on a permanent basis. This is a full time role working 42 hours per week. On offer is a salary of £26,.07 per annually and benefits package.

Shift Pattern:24/7 shift pattern - 4 days -, 4 off, 4 nights -, 4 off

What will you deliver?

Managing site alarm activations, including CCTV verification and to facilitate appropriate escalation. When required, respond appropriately to requests through the Facilities Management Helpdesk and QSE Incident Reporting Hotline.

What can we offer you?

• Company share scheme.
• 2 paid volunteering days a year.
• Cycle to work scheme.
• Season ticket loan.
• Employee assistance programme.

Who are we looking for?

• Previous experience within a Control Room, Service Desk or other high call volume environment or experience of working within a customer focused environment.
• Maths and English GCSE Grade C and above
• An excellent working knowledge of IT. Must have experience with the Microsoft Office package including MS Teams, Outlook, SharePoint, Excel & Word.
• Experience of contributing to incident management /command and control operations.
• Previous security or service desk experience and experience / training in fire safety and first aid.
• Previous CCTV & access control knowledge. An understanding of CCTV operations and equipment.
• Excellent communication skills, including high standards of written and spoken English. Ability to maintain accurate incident logs and gather evidential information
• SIA licensed for Public Space Surveillance (PSS CCTV operations) or willingness to be trained to achieve SIA licence requirements

Who are we?

Equans is a world leader in energy services with nearly , employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans 13, UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act .

At Equans were committed to delivering a culture where everyones voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.