Control Room Operator – Crewe

Alpha Omega Securities Ltd; Crewe; On-site; Full time

Job summary

Join a dynamic and growing security firm as a Control Room Operator, where your role is vital to maintaining safety and efficiency. In this full-time position, you will oversee all Control Room operations, ensuring that all documentation is meticulously managed and incidents are promptly reported. Your responsibilities will include monitoring CCTV, coordinating shift handovers, and managing key holding duties. This is an exciting opportunity to be part of a vital team in a fast-paced environment, where your contributions will directly impact the safety and security of operations. If you have a passion for security and a commitment to excellence, we want to hear from you!

Qualifications

• 1+ year of security experience required.
• Must hold SIA and CCTV licenses.
• First Aid Certification preferred.

Responsibilities

• Manage Control Room operations and cleanliness.
• Conduct handovers and maintain daily logs.
• Monitor CCTV and respond to alarms.

Skills

CCTV Monitoring

Security Operations

Communication Skills

Documentation Management

Incident Reporting

Education

SIA Licence

CCTV Licence

Clean UK Driving Licence

First Aid Certification

Tools

Vehicle Tracker Report

Daily Occurrence Log

Tick Sheet

Job description

As we are an ever-growing business, we now have an exciting opportunity for a Control Room Operator to join Alpha Omega Securities.

You will be required to work weekends as needed, and overtime is available if required.

You must arrive at least 10 minutes before your start time to carry out a complete handover with the off-going Control Room Operator.

Line Manager: Duty Manager / Operations Manager

Role and Responsibilities

Control Room

You are responsible for all Control Room operational duties and the cleanliness of the Control Room and Entrance area.

You must have access to:

1. Safety Check Call Report
2. Rota and database
3. Vehicle Tracker Report

You will update Assignment Instructions, Risk Assessments, and any other documents as requested.

Shift Handover

You are required to carry out a complete handover at the beginning and end of your shift with your relief or the oncoming Control Room Operator and Duty Manager, including:

1. Verbally handing over electronic issues or incomplete duties

The outgoing Control Room Operator must brief the oncoming Controller on all relevant information relating to shift changes, unlocks, transport, etc.

White Boards

You must check the White Boards in the Control Room for any miscellaneous information or notes relevant to your tour of duty.

Control Room Daily Occurrence Report

You are required to maintain an electronic Daily Occurrence Log, recording all incidents and occurrences. Complete incident reports for incidents involving the Control Room Operator or external agencies.

General Administration

You are responsible for ensuring all completed documentation is filed appropriately in the Control Room daily.

All control room documents must be signed or completed in pen only; do not use liquid paper or tip-ex to correct mistakes.

Non Response Check Calls

In the event of a failed routine check call:

1. Continue attempts to contact the employee.
2. If contact fails after 30 minutes, inform the Operations Support Officer/Duty Manager to attend the site.
3. Contact the Duty Manager and advise them of the situation.
4. Submit a report to the General Manager and HR if the non-contact is due to negligence or misconduct.
5. If the guard is a Sub-Contractor, contact their Control Room and request necessary steps to contact their employee.

Rotas

You are responsible for covering any requested ad-hoc shifts. If a guard cannot be found, make alternative arrangements to ensure site coverage.

Notify the Duty Manager after 15 minutes if you cannot cover a shift.

Email the Rostering Manager of any changes to the Rota made during your duty.

Tick Sheet

Use the Tick Sheet to assist in locating a guard who may be available to work.

Absence & Sickness

Ensure that when an employee is sick, absent, or late, the details are sent by email to bookings, with confidential matters emailed only to the GM and HR department.

Key Holding

Conduct weekly checks of all Site and Response Keys held in the Control Room and Patrol Vehicles.

Investigate any unauthorized use of keys and report to your Line Manager.

CCTV Monitoring

You are required to carry out CCTV Monitoring duties in accordance with company procedures.

Mobile Phones

Regularly check mobile patrol phones once signed in and out.

Alarm Activation

Handle all Alarm activations per the Key Holding and Alarm Response Procedure.

Company Vehicles

Ensure all company vehicles are refueled by drivers at the end of each shift and that vehicle keys are fobbed in/out correctly.

Conduct daily checks on all vehicles when in use and report any additional damage.

Operations Plans

Complete Daily Operations Plans to ensure all services are carried out.

Emails

Action all operational emails during your working day, and forward emails to the Operations Manager during days off.

General Duties

You will be required to carry out additional duties as requested by Management, which may include:

1. Sweeping front and side areas of the building
2. Emptying rubbish bins
3. Replenishing necessary Company Forms
4. Spreading rock salt or grit during bad weather
5. Filing documentation and updating folders

The above duties are not exhaustive and may change to meet operational needs.

Job Type: Full-time

Pay: £12.00 per hour

Knowledge, Experience & Skills Required

Experience:

• Security: 1 year (required)

Licence/Certification:

• SIA Licence (required)
• CCTV Licence (required)
• Clean UK Driving Licence (required)
• First Aid Certification (preferred)

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