Catering Supervisor - Tottenham Hotspur Training Ground

BaxterStorey; Enfield; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

28 Days holiday including bankolidays

Birthday off

Volunteer days

Grandparent leave

Free meals on shift

Pension and life insurance

Perkbox discounts

Cycle to work scheme

Job summary

BaxterStorey in Enfield, North London, is seeking a Catering Supervisor to lead on-site service at one of our iconic venues. You will coordinate operations with the chef and events team to deliver flawless food and hospitality.

The role requires a strong leader with excellent English, good IT skills, and the ability to train and motivate staff. You will manage standards, handle guest feedback, and ensure every shift runs smoothly while upholding BaxterStorey values.

Qualifications

• Excellent command of English, written and spoken.
• Proficient computer literacy and MS Office/point-of-sale systems.
• Experience supervising catering or culinary teams.
• Ability to train, mentor and lead staff to deliver impeccable service.
• Good product knowledge of food and beverages and serving standards.
• Leads by example with professional demeanor.
• Strong communication and interpersonal skills.
• Shows initiative and confidence under pressure.
• Excellent time management and organisational abilities.
• Collaborative, supportive team player with strong presentation and customer care.

Responsibilities

• Deliver catering services across the site to meet standards.
• Train and onboard staff, including casual labour.
• Monitor daily standards and report concerns to management.
• Coordinate with kitchen, events and reception to maintain menu and service quality.
• Handle customer complaints professionally and escalate when needed.
• Conduct regular checks of events areas for health, safety and maintenance.
• Ensure adherence to in-house accounting policies and stock control.
• Supervise staff timesheets and attendance.

Skills

English language

Computer literacy

Staff supervision

Training & coaching

Product knowledge (food/beverage)

Professional conduct

Communication skills

Initiative

Time management

Team player

Presentation skills

Customer care

Education

Bachelors' degree or equivalent

Tools

None

Job description

Up to £33,280 per annum

5 days a week, weekend work required. 40 hours a week.

Enfield - North London

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme

Company Description

Catering Supervisor

Up to £33,280 per annum

5 days a week, weekend work required. 40 hours a week.

Enfield - North London

State of the Art Facilities

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Catering Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Catering Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Job Description

As Supervisor you would be working closely with the Assistant Manager based on site in one of our iconic venues, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks.

The Supervisor will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.

Key Responsibilities

• Play an integral role in the successful delivery of catering across the site
• To train or provide training to the staff so to ensure they operate in accordance with the department’s standards including any casual labour that may be required.
• To monitor daily, the standards achieved in your department and report to your line managers any areas of concerns.
• To liaise with key people in all necessary areas (kitchen, events, reception, etc…) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre‑agreed.
• To deal effectively and courteously with customer complaints, and to refer all complaints to the line manager, if necessary.
• To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Report to the line manager.
• To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take.
• Responsible in monitoring staff time sheets are filled correctly.

Qualifications

• Must have a good command of English language both written and verbally
• Must be computer literate
• Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service
• Supporting and training our teams, leading from the front to make sure everyone can excel in their role
• Excellent product knowledge (food/beverage)
• Leads by example by always acting professional.
• Excellent communication skills
• Takes the initiative
• Excellent time management
• Supportive / Team player
• Strong presentation skills
• Excellent customer care skills

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

Wholeheartedly Positive

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.