Catering Supervisor

BaxterStorey; Enfield; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

28 Days holiday including bank holiday

Birthday leave

Volunteering days

Maternity leave

Free meals on shift

Pension and life insurance

Perkbox discounts

Wellbeing hub

Cycle to work scheme

Apprenticeships opportunities

Job summary

BaxterStorey is seeking a Catering Supervisor on site to support the operations team and fellow managers at one of our iconic venues in Enfield. You will train staff, supervise culinary and catering teams, and ensure flawless service with exceptional food and drinks.

You will monitor standards, handle customer concerns, and liaise with kitchen, events, and reception to maintain consistency with menus. We offer an inclusive culture and comprehensive development opportunities.

Qualifications

• Must have a good command of English language both written and verbal.
• Must be computer literate.
• Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service.
• Supporting and training our teams, leading from the front to make sure everyone can excel in their role.
• Excellent product knowledge (food/beverage).
• Leads by example by always acting professional.
• Excellent communication skills.
• Takes the initiative.
• Excellent time management.
• Supportive / Team player.
• Strong presentation skills.
• Excellent customer care skills.

Responsibilities

• Play an integral role in the successful delivery of catering across the site.
• To train or provide training to the staff so to ensure they operate in accordance with the department's standards including any casual labour that may be required.
• To monitor daily, the standards achieved in your department and report to your line managers any areas of concerns.
• To liaise with key people in all necessary areas (kitchen, events, reception, etc…) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre‑agreed.
• To deal effectively and courteously with customer complaints, and to refer all complaints to the line manager, if necessary.
• To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Report to the line manager.
• To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take.
• Responsible in monitoring staff time sheets are filled correctly.

Skills

English language

Computer literacy

Team supervision

Training staff

Customer service

Time management

Communication skills

Initiative

Presentation skills

Food & beverage knowledge

Stock control

Job description

As Supervisor you would be working closely with the Assistant Manager based on site in one of our iconic venues, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks.,

• Play an integral role in the successful delivery of catering across the site
• To train or provide training to the staff so to ensure they operate in accordance with the department's standards including any casual labour that may be required.
• To monitor daily, the standards achieved in your department and report to your line managers any areas of concerns.
• To liaise with key people in all necessary areas (kitchen, events, reception, etc…) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre‑agreed.
• To deal effectively and courteously with customer complaints, and to refer all complaints to the line manager, if necessary.
• To carry out regular checks of the events areas for maintenance, housekeeping and other health and safety issues. Report to the line manager.
• To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take.
• Responsible in monitoring staff time sheets are filled correctly., We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

• Must have a good command of English language both written and verbally
• Must be computer literate
• Supervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer service
• Supporting and training our teams, leading from the front to make sure everyone can excel in their role
• Excellent product knowledge (food/beverage)
• Leads by example by always acting professional.
• Excellent communication skills
• Takes the initiative
• Excellent time management
• Supportive / Team player
• Strong presentation skills
• Excellent customer care skills

Additional Information For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week's enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Catering Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a