Catering Supervisor

YGC PARTNERS LIMITED; Otley; On-site; GBP 22,000 - 30,000; Full time

Job summary

Otley Garden Centre is recruiting a Catering Supervisor to oversee the restaurant, ensuring smooth day-to-day operations and high standards in a freshly refurbished, modern setting. You will work closely with the Catering Manager and step up to lead the team when they’re not on site, maintaining exceptional customer service and operational performance.

You’ll coach and develop staff, manage rotas, and handle customer issues with confidence, while upholding cleanliness and food quality across

Qualifications

• Experience in a fast-paced catering or hospitality environment.
• Willingness to coach and develop staff.
• Ability to manage rosters and scheduling.
• Strong customer service skills and problem solving.

Responsibilities

• Support the Catering Manager in the smooth day-to-day running of the restaurant.
• Lead the team on shift, delegate tasks, guide performance and keep on track.
• Act as the eyes and ears of the operation, monitoring floor activity.
• Ensure excellent customer service and confidently handle issues or complaints.
• Coach, train and develop team members to maintain high standards.
• Support rotas, absence management and team organisation.
• Maintain cleanliness, food quality and service delivery standards.
• Take ownership of the operation when the Catering Manager is off.

Skills

Team leadership

People management

Customer service

Communication

Organisation

Adaptability

Job description

Posted 09 Oct 2026

Description

Otley Garden Centre has recently been refurbished and is looking better than ever – fresh, modern, and ready to welcome even more customers. Our restaurant is right at the heart of the experience, and we’re looking for a Catering Supervisor who’s ready to step up, take ownership, and work hand-in-hand with our Catering Manager.

What’s the role all about?

This is more than just a “run a shift” role. You’ll play a key part inoverseeing the day-to-day operation of the restaurant, making sure everything runs efficiently and our standards are delivered every single day.

You’ll support the Catering Manager closely and confidentlystep up to lead the team when they’re not on site, ensuring service, standards, and team performance never drop.

This is a full time role working 37.5 hours per week including alternate weekends.

• Supporting the Catering Manager in the smooth, efficient running of the restaurant day to day
• Leading the team on shift – delegating tasks, guiding performance, and keeping everything on track
• Acting as the “eyes and ears” of the operation, staying aware of what’s happening across the floor at all times
• Ensuring excellent customer service and confidently handling any issues or complaints
• Coaching, training and developing team members to deliver high standards
• Supporting rotas, absence management, and team organisation
• Keeping standards high across cleanliness, food quality, and service delivery
• Managing priorities during busy periods and making sure the right things get done at the right time
• Taking ownership of the operation when the Catering Manager is off

What we’re looking for

We’re after someone who’s ready for that next step — or already supervising in a fast-paced catering or hospitality environment.

You’ll be:

• A confident leader who candirect and delegate, not just get stuck in
• Great with people – able to motivate, coach, and address issues early
• Organised and able to prioritise effectively under pressure
• Commercially aware and keen to learn more about budgets and performance
• Hands‑on, but able to focus onhigh-value supervisory tasks
• A strong communicator who works collaboratively with the Catering Manager
• Work in abeautifully refurbished, modernenvironment
• A genuine opportunity todevelop and step up into management
• Be part of a supportive, energetic team
• A role where you’ll have real responsibility and influence
• A fast-paced, fun environment where no two days are the same

Ready to step up?

If you’re ready to take the next step in your catering career and play a key role in leading a busy, customer-focused restaurant, we’d love to hear from you!

Company Overview

We are an independently owned business committed to our vision: to deliver great experiences for all the family. Through retail, food and play offerings in each of our retail destinations, we believe we have created a unique mix of brands that always deliver great experiences for families across multiple sites in Yorkshire.