Catering Supervisor

QE Facilities; Gateshead; On-site; GBP 23,000 - 29,000; Full time

Job summary

QE Facilities (QEF) oversees catering services to patients, staff and visitors. The Catering Supervisor provides visible leadership, directing catering staff during shifts and ensuring high standards of food quality, safety, and customer care across Trust facilities.

Responsibilities include rostering, line supervision, routine audits, and enforcing food safety, allergen control and infection prevention procedures to maintain safe, nutritious and high-quality service.

Qualifications

• Experience supervising catering staff
• Knowledge of HACCP and food safety regulations
• Ability to monitor food production and waste

Responsibilities

• Supervise day-to-day operation of Catering Services
• Lead and support catering staff during shifts
• Ensure compliance with food safety legislation, HACCP and allergen management
• Coordinate staffing and rosters; supervise staff performance
• Monitor production, portions and wastage; ensure cost-effective service
• Complete audits and implement corrective actions
• Support patient dining, staff catering and hospitality services
• Promote safe working practices and Health & Safety compliance

Skills

Staff leadership

Food safety

Allergen management

Communication

Job description

Supervise the day-to-day operation of catering services, ensuring the safe and efficient production, preparation, and service of food across the Trust. Lead and support catering staff, ensuring service delivery standards, food quality, and customer satisfaction are consistently achieved. Ensure compliance with all food safety legislation, HACCP requirements, allergen management, nutritional standards, and infection prevention procedures. Coordinate staffing arrangements, including rota management, allocation of duties, and supervision of staff performance during operational shifts. Monitor food production, portion control, wastage levels, and stock usage to support efficient and cost-effective service delivery. Complete and review food safety, cleaning, and quality assurance audits, ensuring corrective actions are implemented where required. Support the delivery of high standards of patient dining, staff catering, and hospitality services across the Trust. Work collaboratively with ward teams, housekeeping staff, clinicians, and customers to ensure catering services meet patient and customer needs. Promote safe working practices and ensure compliance with Health & Safety, COSHH, manual handling, and departmental procedures.

Job Summary To supervise and coordinate the day-to-day operation of Catering Services, ensuring the delivery of safe, nutritious and high-quality food and beverage services to patients, staff and visitors. The post holder will provide visible leadership and direction to Catering Assistants and other catering staff during operational shifts, promoting a positive team culture, high standards of performance and excellent customer care. The Catering Supervisor is responsible for ensuring compliance with all relevant food safety legislation, Hazard Analysis and Critical Control Point (HACCP) requirements, allergen management procedures, Infection Prevention and Control standards, Health and Safety regulations, and Trust policies. The post holder will monitor food production, storage, regeneration and service activities, ensuring that all statutory and local quality standards are consistently achieved. This responsibility aligns with the requirements described in QEF JD - Senior Catering Supervisor.doc. QEF JD - Senior Catering Supervisor The role requires the effective supervision of staff, allocation of daily work duties, monitoring of service delivery, completion of routine audits, and prompt resolution of operational issues to ensure services run efficiently and safely at all times. The post holder will support the training and development of staff and act as a role model for professional conduct, food safety compliance and customer service excellence.

QE Facilities (QEF) is a wholly owned subsidiary of Gateshead Health NHS Foundation Trust and provides a wide range of essential support services across the Queen Elizabeth Hospital and community sites. These services include catering, domestic services, portering, security, decontamination, switchboard and facilities management, all of which play a vital role in supporting patient care and the smooth operation of the Trust.

Working for QEF offers the opportunity to be part of a dedicated team that makes a real difference to patients, visitors and staff every day. Employees work in a supportive and inclusive environment where teamwork, respect, safety and continuous improvement are highly valued. QEF is committed to investing in its workforce through training, development and career progression opportunities, helping staff develop the skills and experience needed to provide high-quality services.

As part of the wider NHS family, QEF colleagues contribute directly to patient outcomes and experiences, delivering services that are essential to the provision of safe, effective and compassionate healthcare across Gateshead and the surrounding communities.