Catering & Retail Manager

TN United Kingdom; Greater Lincolnshire; On-site; GBP 27,000 - 32,000; Full time

Job summary

An established industry player is seeking a dynamic Catering and Retail Manager to elevate their service quality and customer satisfaction. This exciting role involves managing daily catering operations, ensuring compliance with health and safety standards, and fostering a culture of excellence within the team. With a focus on sustainability and innovation, you will have the opportunity to implement effective strategies that enhance customer experience while achieving commercial targets. Join a supportive environment that values diversity and offers opportunities for career progression and professional development.

Benefits

Free Meals

Free Parking

Life Assurance

Pension

Discounts on Shopping

Training and Development Programs

Apprenticeship Schemes

Qualifications

• Experience in volume hospitality or retail settings.
• Strong knowledge of HACCP standards.

Responsibilities

• Oversee catering and retail operations ensuring exceptional service.
• Lead and develop the catering and retail team.

Skills

People Management

Food Hygiene Knowledge

Customer Satisfaction Focus

Commercial Target Achievement

Education

Diploma or Degree in Catering

2-5 Years Industry Experience

Job description

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About Uppingham School

Uppingham School (Oakham, LE15 9QE) was founded in 1584 and is a leading British independent boarding and day school for over 800 boys and girls aged between 13 to 18, with approximately 600 staff. Situated within Rutland, this prestigious school provides an ideal setting to showcase the best of catering across all areas of boarding life.

Position Overview

We are seeking a Catering and Retail Manager responsible for developing and executing catering solutions that meet customer needs. You will facilitate the delivery of high-standard prepared food alongside retail operations with challenging targets. This role includes managing the daily retail offer for students and meals for day pupils over a 6-day week, with potential for expansion.

Key Responsibilities

• Oversee retail and catering operations to ensure exceptional service quality.
• Collaborate closely with the Deputy Manager and Student Engagement Coordinator to deliver a diverse, high-volume retail catering service.
• Implement effective planning, marketing, and resource management strategies.
• Ensure compliance with health, safety, and environmental policies, including food safety standards like HACCP.
• Promote sustainability initiatives within retail operations.
• Manage business performance, including financial targets and KPIs, and control costs.
• Coordinate with supply chain partners to manage stock levels effectively.
• Lead, train, and develop the catering and retail team, fostering a culture of excellence and innovation.
• Maintain high standards in food presentation and service quality.
• Monitor team performance, provide feedback, and conduct regular team meetings.
• Build strong relationships with clients, staff, and pupils.
• Identify opportunities to increase sales and optimize retail offerings.
• Analyze retail data to support planning and decision-making.
• Align operations with client vision and Aramark values.
• Actively seek and respond to client and customer feedback.
• Monitor wastage and implement strategies to reduce it.

Qualifications and Skills

• Diploma or degree in catering or 2-5 years of relevant industry experience, including management experience in volume hospitality or retail settings.
• Strong people management skills.
• Knowledge of Food Hygiene and HACCP standards.
• Ability to operate effectively in a diverse, high-pressure environment focused on customer satisfaction.
• Proven track record of achieving commercial targets.
• Self-motivated, adaptable, and open to continuous improvement.

What We Offer

• Full-time position, 40 hours/week, 5 days over 7, including occasional Saturdays. Term-time only, 40 weeks/year.
• Salary up to £32,000 per year, depending on experience.
• Free meals and parking during shifts.
• Access to benefits app with discounts on shopping and treats.
• Company benefits including life assurance, pension, and more.
• Opportunities for career progression within a supportive team.
• Training, development programs, and apprenticeship schemes.

About Aramark

At Aramark UK, we are committed to diversity and inclusion. We support employees with disabilities and ensure accessible recruitment processes. For accommodations or questions, contact our recruitment team at [emailprotected]. All applications will be treated in confidence.