Catering Operations Supervisor | Lead & Train Team

Baxterstorey; Gateshead; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Volunteer days

Free meals

Pension plan

Perkbox discounts

Wellbeing hub

Employee assistance

Job summary

BaxterStorey is recruiting to lead and develop catering teams across events, ensuring top-tier service from setup through breakdown. You will mentor staff, monitor performance, and drive standards that delight clients and guests.

Role focuses on quality control, logistics, and exceptional customer interactions, with opportunities for growth within a values-driven hospitality group that supports career development and inclusive culture.

Qualifications

• Passion for food and customer service.
• Enjoy supervising and supporting a team.
• Strong delegation skills.
• Excellent organisation and attention to detail.
• Strong written and verbal communication.
• Adaptable with a solution-oriented mindset.

Responsibilities

• Supervise catering staff and provide ongoing feedback.
• Ensure food quality and service standards.
• Coordinate delivery, setup, breakdown of equipment, and inventory management.
• Address client inquiries and dietary requirements with professionalism.

Skills

Team supervision

Staff training

Customer service

Delegation skills

Education

Hospitality experience

Job description

BaxterStorey is recruiting to lead and develop catering teams across events, ensuring top-tier service from setup through breakdown. You will mentor staff, monitor performance, and drive standards that delight clients and guests.

Role focuses on quality control, logistics, and exceptional customer interactions, with opportunities for growth within a values-driven hospitality group that supports career development and inclusive culture.