Catering Manager- Monday - Friday

Gather & Gather UK; Bristol; On-site; GBP 37,000; Full time

Job summary

An established industry player in workplace catering is seeking a passionate Catering Manager to lead a prestigious site in Bristol. This role emphasizes exceptional customer service and high-quality food management, ensuring client satisfaction while maintaining financial targets. You will be at the forefront of creating a vibrant dining experience, utilizing seasonal ingredients, and developing a dedicated team. The company offers a range of benefits including personal development opportunities and a supportive work environment, making it an exciting opportunity for those looking to thrive in the catering industry.

Benefits

Personal development and training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Private medical eligibility

Eye care

Employee Assistance Program

Family-friendly support

Regular social events

Volunteering days

Qualifications

• Strong chef background with a focus on customer service.
• Experience in managing and developing a team effectively.

Responsibilities

• Ensure high standards of food and service are met.
• Manage client relationships and feedback effectively.
• Achieve financial targets and oversee team performance.

Skills

Catering Management

Customer Service

Food Safety Standards

Team Leadership

Education

Culinary Arts Certification

Management Training

Tools

COSHH Procedures

HACCP Procedures

Job description

At Gather & Gather, we are recognized as one of the UK & Ireland's most distinctive workplace catering experts. We are passionate about great food, exceptional coffee, and prioritizing our employees and customers in everything we do. We are currently recruiting a Catering Manager for a prestigious workplace site in Bristol.

Location: BS1 5LF

Rate of pay: £36,500 per annum

Working pattern: 40 hours per week, 7am - 3.30pm Monday - Friday

About The Role:

Our QSD concept aims to bring a High Street feel into the workplace with fresh, nutritious, and well-balanced daily meals designed for a fast-paced environment. Gather & Gather also offers weekly hot counter “Pop Ups,” including dishes from our Pizza station, along with freshly baked goods and daily office hospitality menus.

As our Catering Manager, you should have a strong chef background combined with a passion for FOH customer service. You will be hands-on, leading by example, driving standards and customer experience. Your responsibilities include ensuring your team uses seasonal ingredients, maintaining high standards in coffee extraction, baked goods presentation, and retail displays, and prioritizing customer satisfaction. You will also coach your team, build client relationships, and oversee financial targets.

Key Responsibilities:

1. Food and Service Development:
   • Ensure client expectations for food and service are consistently met and aligned with the CH&CO brand standards.
   • Set clear standards for staff and review service quality regularly.
   • Provide feedback and implement improvements based on service reviews.
2. Relationship Management:
   • Act as the primary contact for client feedback and concerns.
   • Gather and utilize customer feedback to enhance offerings.
3. Finance:
   • Achieve financial targets in line with the client’s budget.
   • Identify strategies to address shortfalls and maximize income through effective purchasing and marketing.
4. Managing/Developing a Team:
   • Conduct performance management and appraisals for FOH staff and the Head Chef.
   • Ensure comprehensive onboarding and ongoing training for staff.
   • Identify training needs and coordinate with relevant departments for development.
5. Health & Safety:
   • Maintain up-to-date knowledge of COSHH and HACCP procedures.

Most importantly, take pride in your work and enjoy what you do!

What’s in it for you?

Working with Gather & Gather offers numerous benefits, including:

• Personal development and training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A comprehensive wellbeing strategy, including Employee Assistance Program and salary finance
• Family-friendly support
• Regular social events and leadership communication
• Holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and awards
• Long service awards
• Access to high street discount vouchers