Catering Manager

Medirest; Ealing; On-site; GBP 49,000 - 52,000; Full time

Benefits offered by this job

Contributory pension scheme

Career development and training

Digital GP and healthcare benefits

Retail, travel, and leisure discounts

Cinema discounts

Job summary

Medirest is seeking a Catering Manager in Ealing to lead patient dining and retail catering within a busy NHS environment. You will oversee operations, ensure high-quality food safety and service standards, and work closely with NHS stakeholders to meet patient and staff needs.

The role requires strong leadership, budget awareness, and experience managing healthcare catering. You will recruit and develop teams, drive customer satisfaction, and maintain compliance with HACCP and NHS standards.

Qualifications

• Previous management experience in healthcare or large-scale catering,
• Strong knowledge of HACCP and food hygiene regulations
• Experience overseeing patient dining and retail catering operations
• Excellent leadership and stakeholder management skills
• Commercial awareness with budgets, KPIs and sales targets

Responsibilities

• Lead day-to-day operation of patient dining and retail catering services.
• Ensure HACCP, food safety, allergen management and NHS standards are met.
• Monitor food quality, temperatures, cleanliness and hygiene across outlets.
• Drive patient, visitor and staff satisfaction through efficient service.
• Recruit, train, and motivate catering teams to achieve excellence.
• Build relationships with NHS clients and stakeholders.
• Manage staffing levels and costs to support multiple outlets.
• Oversee retail performance and sales targets.
• Report on KPIs and service standards; identify improvements.

Job description

Catering Manager - Patient Dining & Retail Services

Ealing, London | Salary: £48,600 | 40 Hours per Week | 5 Days over 7

Join Our Team

We are looking for an experienced Catering Manager to lead the delivery of high-quality Patient Dining and Retail Catering Services within a busy healthcare environment in Ealing. This is an exciting opportunity for a catering professional with strong operational, food safety, retail, and people management experience. Working closely with NHS stakeholders, you will ensure patients, visitors, and staff receive safe, nutritious, and high-quality food and beverage services while maintaining the highest standards of compliance, hospitality, and customer service.

Key Responsibilities

• Lead the day-to-day operation of patient dining and retail catering services.
• Ensure compliance with HACCP, food safety legislation, allergen management, and NHS food standards.
• Monitor food quality, temperature controls, cleanliness, and hygiene standards across patient dining and retail outlets.
• Drive excellent patient, visitor, and staff satisfaction through efficient and consistent service delivery.
• Recruit, train, develop, and motivate catering teams to achieve operational excellence.
• Build and maintain strong relationships with NHS clients, colleagues, and key stakeholders.
• Manage staffing levels, resources, and rotas to support service delivery across multiple catering operations.
• Oversee retail performance, ensuring attractive food offers, excellent customer service, and achievement of sales targets.
• Control food, labour, and operational costs to achieve financial and commercial objectives.
• Ensure all health and safety, infection prevention, and company compliance standards are met.
• Monitor and report on key performance indicators (KPIs), service standards, and customer feedback.
• Identify opportunities for continuous improvement, innovation, and service development.

About You

• Previous management experience within healthcare, hospital catering, retail catering, or large-scale food service operations.
• Strong knowledge of HACCP, food hygiene regulations, allergen management, and compliance requirements.
• Experience managing both patient dining services and retail catering operations.
• Excellent leadership, people management, and team development skills.
• Strong communication and stakeholder management abilities.
• Commercially aware with experience managing budgets, sales performance, and KPIs.
• Proficient in Microsoft Office and general IT systems.
• Passionate about delivering exceptional customer service and enhancing the catering experience for patients, visitors, and staff.

What We Offer

• Contributory pension scheme
• Career development and training opportunities
• Digital GP and healthcare benefits
• Retail, travel, and leisure discounts
• Supermarket savings and employee rewardsCinema discounts
• Health, wellbeing, and fitness programmes