Catering Assistant

The Ambassador Theatre Group; Folkestone; On-site; GBP 18,000 - 22,000; Full time

Job summary

The Ambassador Theatre Group is hiring a Coffee Shop Assistant at Leas Cliff Hall to support the Coffee Shop Manager and Supervisors in delivering exceptional visitor experiences.

You will prepare and serve drinks and food, maintain high cleanliness and presentation, and help keep the coffee shop welcoming for guests. Weekend work is required, and some roles may involve working with children or vulnerable people.

Qualifications

• Previous experience in a customer service role.
• An understanding of coffee shop and cafe culture.
• Awareness of basic food hygiene and health & safety.
• We welcome transferable skills from other industries; training will be provided.

Responsibilities

• Greet and engage audience members, making them feel welcomed and valued.
• Produce and serve high-quality drinks and food.
• Assist in cleaning activities in the coffee shop and outside.
• Proactively suggest and sell products.
• Maintain the highest hygiene standards for customers and staff wellbeing.
• Handle stock accurately and safely according to procedures.
• Identify risks to health, safety or security and act to keep people safe.
• Work as a team member to complete required tasks.
• Identify tasks needing done and take responsibility for completing them.
• Be aware of food allergens and safety, catering for guests' requirements.
• Undertake all training required for the role.

Skills

Customer service

Coffee shop culture

Food hygiene awareness

Transferable skills

Job description

Coffee Shop Assistant

As a Coffee Shop Assistant, you will report to the Coffee Shop Manager and Supervisors and play an important role in delivering an exceptional experience for our visitors.

Supporting the Coffee Shop Manager, you will help create a welcoming atmosphere and provide outstanding customer service to everyone who visits.

This varied and fast-paced role includes preparing and serving drinks and food, maintaining high standards of cleanliness and presentation, and ensuring the Coffee Shop remains a warm and inviting place for guests.

If you enjoy working with people and thrive in a busy environment, this is an exciting opportunity to become part of the Leas Cliff Hall team.

The position will include weekend working.

Please note, your role may involve working with children or vulnerable people.

Key Responsibilities

• Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer.
• Produce & serve high-quality drinks & food.
• Assist in cleaning activities in the coffee shop and outside.
• Proactively suggest and sell products.
• Ensure you work to the highest hygiene standards to ensure customer & staff wellbeing.
• Ensure the accurate and safe handling of stock in line with company procedures.
• Proactively identify risks to customer or staff health, safety or security and take appropriate actions to keep everyone safe. Ensure company Risk Management policies and guidance are complied with.
• Work collaboratively as a team member, working well with others to ensure all required tasks are completed.
• Proactively identify tasks which need to be done and take responsibility for completing them.
• To be aware of Food Allergens & Safety, ensuring our guests requirements are catered for.
• To undertake all training required for the role.

Your Skills, Qualities, and Experience.

If you have many of these criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. All relevant training will be provided.

• A great member of the team will:
• Understand the impact of the role on the customer experience and its importance to the company.
• Have a great work ethic and care about quality.
• Be observant and focused on the customer.
• Relate well to others.
• Communicate effectively.
• Be proactive, decisive and get things done.
• Previous experience in a customer service role.
• An understanding of coffee shop and cafe culture.
• Awareness of basic food hygiene and health & safety.
• We welcome transferable skills from other industries. If you can demonstrate many of the essential skills, qualities and experience we encourage you to apply. We are able to provide training where necessary.

About Us - Our values

ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture

You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please email [e-mail] for a confidential discussion.