Stage Door Keeper

ATG Entertainment; Manchester; On-site; GBP 18,000 - 26,000; Full time

Job summary

ATG Entertainment is seeking a Stage Door Keeper at our Manchester venues. The role is the first point of contact for visitors, providing a warm welcome and ensuring security and safety procedures are followed throughout the day.

You will monitor access, log sign-ins, manage post and deliveries, and respond to enquiries with professionalism while upholding our safety standards and theatre ethos.

Qualifications

• Excellent customer service and welcoming demeanor required.
• Strong communication skills for front-of-house role.
• Positive, proactive attitude and reliability.
• Basic IT skills including Word, Outlook and Excel.
• Punctual, detail-oriented and able to work in a busy environment.
• Understanding of security importance in theatre settings.
• Team player who can work independently.
• Passion for theatre and audience experience.

Responsibilities

• To be the first point of contact for all visitors to the theatre, offer a warm welcome and be committed to creating a relaxed and happy environment.
• To ensure all staff, contractors, 3rd parties and visitors all sign in and out of the building.
• To be responsible for opening and closing the premises in accordance with times due to the needs of the business.
• To ensure all relevant fire exits are unchained at the start of the day.
• To ensure all doors into the building are secure before leaving the premises.
• To control & maintain the security of the keys for the building.
• To receive all incoming telephone calls via the main switchboard and to efficiently and professionally answer, transfer, take messages, and deal with enquiries in a pleasant and helpful manner.
• To maintain the security of the building by issuing the relevant passes to visitors and contractors.
• To monitor the CCTV system, reporting any anomalies to the venue management.
• To monitor the security alarm system, reporting any anomalies to the venue management.
• To ensure all post, parcels and deliveries are directed to the correct departments.
• To monitor and control the intruder and fire alarm systems at both venues and initiate all emergency procedures accordingly.
• To be responsible for the management of items of lost property.
• To implement and comply with all Health and Safety policy, maintaining the safest possible environment for your colleagues, visiting company and patrons.
• Any other reasonable duties as requested by your line manager and the senior management team.

Skills

Customer service

Communication skills

Positive attitude

Proactive approach

IT skills

Reliability

Teamwork

Calm under pressure

Security awareness

Presentation

Attention to detail

Theatre passion

Job description

Stage Door Keeper

Reporting to the Head of Stage Door, the Stage Door Keeper plays an important role in the overall operation of the Palace & Opera House theatres.

The first point of contact for those entering the building, the Stage Door Keeper will be an ambassador for the venues, offering a warm welcome and efficiently helping everyone they encounter. Responsible for security and monitoring the fire alarm, intruder alarm and CCTV systems, the Stage Door Keeper will be proactive, following procedures and acting on any problems that arise. Communication is a key part of this role.

Key Responsibilities

• To be the first point of contact for all visitors to the theatre, offer a warm welcome and be committed to creating a relaxed and happy environment.


• To ensure all staff, contractors, 3rd parties and visitors all sign in and out of the building.


• To be responsible for opening and closing the premises in accordance with times due to the needs of the business.


• To ensure all relevant fire exits are unchained at the start of the day.


• To ensure all doors into the building are secure before leaving the premises.


• To control & maintain the security of the keys for the building.


• To receive all incoming telephone calls via the main switchboard and to efficiently and professionally answer, transfer, take messages, and deal with enquiries in a pleasant and helpful manner.


• To maintain the security of the building by issuing the relevant passes to visitors and contractors.


• To monitor the CCTV system, reporting any anomalies to the venue management.


• To monitor the security alarm system, reporting any anomalies to the venue management.


• To ensure all post, parcels and deliveries are directed to the correct departments.


• To monitor and control the intruder and fire alarm systems at both venues and initiate all emergency procedures accordingly.


• To be responsible for the management of items of lost property.


• To implement and comply with all Health and Safety policy, maintaining the safest possible environment for your colleagues, visiting company and patrons.


• Any other reasonable duties as requested by your line manager and the senior management team.

Your Skills, Qualities, and Experience.

Essential:

• Excellent customer service skills.


• Excellent communication skills.


• A positive attitude.


• A willing and proactive approach.


• Strong administrative skills with an understanding of IT programmes (e.g. Word, Outlook and Excel).


• Reliable and punctual.


• Ability to work as part of a team, and on own initiative.


• The ability to work in a busy environment and remain calm under pressure.


• An understanding of the importance of security.


• High standards of presentation.


• Attention to detail.


• Passion for theatre.

Desirable:

• Experience working in a busy reception or similar environment.


• Experience monitoring security/ fire alarms and CCTV.


• Current First Aid at Work Certificate.

About Us - Our values

ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)


• CONNECT through every act (with collaboration and kindness)


• DARE to do different (with curiosity and courage)


• PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.


• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.


• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture

You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.