Customer Experience Team Member (Fixed Term)

ATG Entertainment; Glasgow; On-site; GBP 18,000 - 24,000; Part time

Job summary

ATG Entertainment in Glasgow is seeking a Customer Experience Team Member for a fixed-term seasonal assignment. You will work evenings and weekends in a front-of-house capacity across bars, kiosks, and auditorium entrances to deliver exceptional guest experiences.

You will greet guests, answer queries, stay informed about shows and products, and actively promote merchandise, food, beverages, and packages while aiming to exceed sales targets and ensure safety and stock compliance.

Qualifications

• Be over the age of 18.
• Be passionate about theatre.
• Be driven to deliver excellent customer service.
• Relate well to others.
• Communicate effectively.
• Value the importance of teamwork.
• Think creatively.

Responsibilities

• Greet and engage with audience members, ensuring they feel genuinely welcome to the venue and treated appropriately as an important and valued customer.
• Answer audience queries, ensuring that they can access timely and useful information and guidance when they need it.
• Maintain up to date knowledge of the venue, current and upcoming shows, products, and other information relevant to customers and to recommend additional products and services as appropriate.
• Proactively suggest and sell products including food and beverages at the bar or through other points of sale, merchandise, programmes or packages, ensuring an engaging sales approach to customers that engages further purchase.
• Know and understand our sales targets and to work to exceed them.
• Ensure the accurate and safe handling of stock in line with company procedures.
• Proactively identify risks to customer or staff health, safety or security and take appropriate actions to keep everyone safe. Ensure company Risk Management policies and guidance are complied with.
• Work collaboratively as a team member, working well with others to ensure all required tasks are completed.
• Proactively identify tasks which need to be done and take responsibility for completing them.

Skills

customer service

communication

teamwork

sales awareness

creativity

Job description

Customer Experience Team Member (Fixed Term, Seasonal)

You’llreport to theCustomer Experience Manager. You will also work closely with theDeputy Customer Experience Managers,Assistant Customer ExperienceManagerandthe Duty Manager on shift.You’llwork as part of a team of Customer Experience Team Members. You will workon Bars, Kiosks, inside the auditorium andalongside Security staff at the door of the venue.

This is a varied role which involves working in all areas of the front of house operation. Evening and weekend working is essential to this role.

Key responsibilities

• Greet and engage with audience members, ensuring they feel genuinely welcome to the venue and treated appropriately as an important and valued customer.

• Answer audience queries, ensuring that they can accesstimelyand useful information and guidance when they need it.

• Maintain up to date knowledge of the venue, current and upcoming shows,products,and other information relevant to customers and to recommendadditionalproducts and services asappropriate.

• Proactively suggest and sell products including food and beverages at the bar or through other points of sale, merchandise,programmesor packages, ensuring an engaging sales approach to customers that engages further purchase.

• Know and understand our sales targets and to work to exceed them.

• Ensure theaccurateand safe handling of stock in line with company procedures.

• Proactivelyidentifyrisks to customer or staff health, safety or security and takeappropriate actionsto keep everyone safe. Ensure company Risk Management policies and guidance arecomplied with.

• Work collaboratively as a team member, working well with others to ensure all required tasks are completed.

• Proactivelyidentifytasks which need to be done and take responsibility for completing them.

Your skills, qualities, and experience.

If you have many of these qualities, we encourage you to apply. We welcome transferable skills from other industries or backgrounds. All relevant training will be provided.

A great teammember will:

• Be over the age of18

• Be passionate abouttheatre

• Be driven to deliver excellentcustomerservice

• Relate well toothers

• Communicateeffectively

• Value the importance of teamwork

• Thinkcreatively

Other desirable skills and qualities include:

• Previousbar experience

• The ability to speak a second language, includingBSL

• Knowledge of different accessibility needs

• A passion for visual merchandise

• An interest in sustainable practice

Please note thatinterviews will be held onTuesday 15thof September,2026. This will be a group style interview. If successful, you must be available to attend an induction onMonday 5th October 2026.

This role ispredominantly eveningsand weekends and only those with availability during evenings and weekends will be considered.We will be offering a minimum of 5 shifts per week over the Christmas period, so candidates with this availability are preferred. Candidatesshould have good availability in the Christmas period between the 19thof December and 3rdof January.

This role will be fixed term from October 5th2026until January 13th2027, with potential to stay on after.

About Us - Our values

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversit...e Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please email [e-mail] for a confidential discussion.