Catering Assistant

WSH Group; Enfield; On-site; GBP 17,908 - 23,419; Full time

Benefits offered by this job

Holiday 28 days

Birthday off

Volunteering days

Grandparent leave

Maternity leave 24 weeks

Carer leave

Wedding/commitment day leave

Free meals on shift

Training opportunities

Apprenticeships

Pension

Discounts

Wellbeing hub

Employee assistance

Cycle to work

Job summary

BaxterStorey is seeking a Catering Assistant at the Tottenham Hotspur Training Centre in Enfield to support the hospitality team and work with chefs and sales staff to deliver exceptional service during events.

The role is five days over seven, with weekend and occasional evening work when players stay on site. You will assist with food and beverage requests, maintain presentation, and provide a high‑level guest experience.

Qualifications

• Excellent communication with internal and external stakeholders.
• Strong teamwork and supportive attitude.
• Ability to work effectively under pressure.
• Proactive, self-motivated and adaptable to changing conditions.
• Positive, customer-focused mindset.
• Ability to solve customer-service related problems independently or with a team.

Responsibilities

• Monitor, serve and clear food and drinks for customers, clients and guests during events.
• Maintain clean furniture, tables and chairs, ensuring presentation standards.
• Prepare hospitality food and beverage requests in designated meeting spaces.
• Work independently, taking initiative without direct supervision.
• Provide high-level customer service with speed, efficiency and a professional smile.
• Assist with ordering and deliveries as needed.
• Ensure all hospitality items are available; report shortages to line manager.
• Keep hospitality rooms clean and tidy after use.

Skills

Excellent communication

Strong teamwork

Work under pressure

Proactive

Customer-focused

Problem solving

Job description

Catering Assistant

Location: Enfield

Salary: £14.80

Benefits

• 28 days holiday including bank holidays
• Birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeship opportunities for all experience levels
• Pension and life insurance
• Discounts in HAPI app, high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

About the Role

We are looking for a dedicated Service Assistant to support the Hospitality Supervisor/Manager at the Tottenham Hotspur Training Centre. The role involves working with chefs and sales staff to deliver a flawless hospitality experience, often in event settings.

The position is 5 days over a 7‑day week, with weekend and occasional evening work required if players stay on site.

Key Responsibilities

• Monitor, serve and clear food and drinks for customers, clients and guests during events.
• Maintain clean furniture, tables and chairs, ensuring presentation standards.
• Prepare hospitality food and beverage requests in designated meeting spaces.
• Work independently, taking initiative without direct supervision.
• Provide high‑level customer service with speed, efficiency and a professional smile.
• Assist with ordering and deliveries as needed.
• Ensure all hospitality items are available; report shortages to line manager.
• Keep hospitality rooms clean and tidy after use.

Qualifications and Skills

• Excellent communication skills, both internal and external.
• Strong teamwork and supportive attitude.
• Ability to work effectively under pressure.
• Proactive, self‑motivated and adaptable to changing conditions.
• Positive, customer‑focused mindset.
• Ability to solve customer‑service related problems independently or within a team.

Equality and Diversity

BaxterStorey is committed to encouraging equality, diversity, and inclusion among its workforce. The aim is for the workforce to be truly representative of all sections of society and customers, with each employee feeling respected and able to deliver their best.

We have set an ED&I ambition to set the standard and be recognised for having the most inclusive culture in hospitality.