Catering Supervisor - Tottenham Hotspur Training Ground

WSH Group; Chipping Barnet; On-site; GBP 29,952 - 36,608; Full time

Benefits offered by this job

28 days holiday

Birthday off

Volunteer days

Grandparent leave

Enhanced maternity leave (24 weeks)

Career leave

Wedding/commitment day off

Free meals on shift

Training and development

Apprenticeships

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance

Cycle to work

Job summary

BaxterStorey is seeking a Catering Supervisor at our Enfield, North London venue. You will work with the operations team to deliver flawless service and exceptional food and drinks, supporting chefs and sales staff to exceed standards.

The role emphasizes building client relationships, understanding briefs and executing details with quality and a human touch. It requires leadership, training ability and strong customer care in a fast-paced setting.

Qualifications

• Proven experience supervising culinary and catering teams.
• Strong English written and verbal communication.
• Ability to train and develop teams on site.
• Excellent knowledge of food and beverage offerings.
• Professional conduct and leadership by example.
• Clear, proactive communication and customer focus.

Responsibilities

• Deliver catering across the site in collaboration with the team.
• Train staff to meet department standards and cover casual labour.
• Monitor daily standards and escalate concerns to managers.
• Coordinate with kitchen/events/reception to meet menus and quality.
• Handle customer complaints courteously and refer when needed.
• Regularly check event areas for health, safety and maintenance.
• Manage stock, beverage control and in-house accounting policies.
• Ensure accurate staff timesheets and attendance.

Skills

English fluency

Computer literacy

Team supervision

Staff training

Food and beverage knowledge

Professional conduct

Communication skills

Initiative

Time management

Team player

Presentation skills

Customer care

Job description

Company Description

Catering Supervisor

Up to £33,280 per annum

5 days a week, weekend work required. 40 hours a week.

Enfield - North London

State of the Art Facilities

Benefits

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for co‑ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Catering Supervisor who supports their team, enabling them to exceed expectations at every turn. We are excited to open our doors to individuals who share our passion for delivering exceptional experiences.

We believe that our people set us apart, and we support an inclusive environment that encourages growth and celebrates diversity. We invest in your development with ongoing training to ensure you thrive in your role, and guarantee a good work‑life balance.

If you are a Catering Supervisor who thrives on delivering extraordinary experiences and loves a harmonious, collaborative team, we would love to hear from you!

Job Description

As Supervisor you would work closely with the Assistant Manager on site in one of our iconic venues, supporting the operations team, talented chefs and target‑driven sales people to deliver flawless service and exceptional food and drinks.

The Supervisor will build strong relationships with clients, understand a brief and execute every detail with continuous quality and a human touch.

Key Responsibilities

• Play an integral role in the successful delivery of catering across the site
• Train staff to ensure they operate in accordance with department standards, including any casual labour required
• Monitor daily standards achieved in your department and report any concerns to line managers
• Liaise with key people in all necessary areas (kitchen, events, reception, etc.) to ensure food and service provision is consistent with pre‑agreed menus/standards
• Deal effectively and courteously with customer complaints, referring all to the line manager if necessary
• Carry out regular checks of event areas for maintenance, housekeeping and other health and safety issues; report to the line manager
• Ensure adherence to in‑house accounting policies, monitor food and beverage control and perform stock take
• Ensure staff timesheets are filled correctly

Qualifications

• Good command of written and verbal English
• Computer literate
• Experience supervising culinary and catering teams to deliver impeccable food and customer service
• Ability to support and train teams, leading from the front
• Excellent product knowledge (food and beverage)
• Professional conduct and example‑leading behaviour
• Excellent communication skills
• Initiative‑driven
• Strong time‑management skills
• Supportive, team‑player attitude
• Strong presentation skills
• Excellent customer care skills

Additional Information

For almost 20 years, we have created beautiful spaces, exciting menus and friendly teams at every location—office, stadium, cathedral or university—so that each customer can have the hospitality experience they deserve.

We need the brightest and best to join us to make this all possible. We will support you to create your hospitality legacy and build a proud career.

Our drive and belief in our people means we always supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA; learning is front and centre of the experience working with us.

Join us and be part of the food revolution!

BaxterStorey Values

ALWAYS VISIONARY

We strive for better, never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are upbeat, motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace differences to push creativity and work together to be better.

FOREVER CONSCIOUS

We work as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to an inclusive environment for all employees, encouraging applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (EDI) among our workforce, aiming to be truly representative of all sections of society and to support each employee in feeling respected and able to give their best.

Join us and bring your unique perspective to our team.

End of Description