Catering Assistant

East Lancashire Hospitals NHS Trust; Chorley; On-site; GBP 17,000 - 21,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is recruiting for Catering Assistant roles at Royal Preston Hospital and Chorley Hospital. You will work within a catering team across wards, dining rooms and satellite venues, supporting patients, staff and visitors.

A willingness to work flexible shifts and participate in training is essential to provide high quality customer care. Experience in catering or food service is desirable; full training will be given.

Qualifications

• Previous experience in the food/catering industry
• Customer service experience is desirable
• Barista training would be an advantage but not essential as full training will be given

Responsibilities

• Assist with all duties connected with the Retail Outlet serving staff and visitors
• Handle food service in wards, dining rooms and satellite venues
• Deliver and collect meal trolleys to/from wards and departments
• Serve food and drinks in patient/staff dining outlets and at hospitality events
• Operate cash registers in retail areas and ensure accuracy of transactions

Skills

Catering experience

Customer service

Food hygiene knowledge

Barista training (advantage)

Teamwork

Willingness to work flexible shifts

Education

Level 2 Certificate in Food Hygiene/Safety

Tools

Cash registers

Job description

Join our friendly catering teams at Royal Preston Hospital and Chorley Hospital! We're offering a range of Catering Assistant roles with flexible shift patterns and hours. Our service runs seven days a week, and you'll usually work five days across that period, helping us support patients, staff, and visitors every day., Our team is just that - a team - all supporting each other and working together to achieve the best outcomes, and we are really proud of this. We cannot wait to welcome you to the team when you start and will have experienced Catering Staff to help you along the way. Our service is one where your passion, drive and motivation will genuinely make a real difference. Don't just take our word for it, have a chat with Gina McMonagle our Assistant Catering Manager., You will deal with food service in areas including wards, dining rooms and satellite venues. It goes without saying that you will be required to adhere to departmental standards and food hygiene regulations. You will also act at all times in a manner that upholds the Trust's values, working as part of a team to ensure efficiency and excellent customer care. This is a challenging but rewarding job role and there's no doubt that will need motivated, enthusiastic team players, who are willing to work hard within a strong team, to provide a KEY service within the hospital for both staff and patients. Come and join us here at Lancashire Teaching Hospitals a place where we are proud to work You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. We know our application form can seem onerous, but its so important we have as much information about you as possible to help us decide who to invite to interview. Working for our organisation We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria. Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns. You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path. You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of. You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

• To assist with all associated duties connected with the Retail Outlet that serves staff and Visitors.
• Barista Training would be an advantage in this role alongside Customer Services experience, but not essential as full training would be given.
• The post-holder will be required to adhere to departmental standards and food hygiene regulations.
• To act at all times in a manner that upholds the Trust's values, working as part of a team to ensure efficiency and excellent customer care.
• Communicate effectively with colleagues to ensure an accurate exchange of information about catering tasks and service needs
• Communicate with a range of customers in person and over the telephone to understand individual needs and provide information relating to the catering service
• Undertake all duties relating to food service, including:
  • preparing food service areas and equipment
  • serving food and drinks in patient / staff dining outlets and on the patient meal assembly belt
  • serving food and drinks at hospitality events held on Trust premises and occasionally in other locations
  • delivering and collecting meal trolleys to/from wards and departments
  • clearing and tidying up after any catering operation
  • Undertake cleaning either manually or using mechanical equipment provided e.g. cleaning of areas, washing of crockery, cutlery and utensils
  • Operate cash registers in retail areas, demonstrating diligence at all times, The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Catering experience is desirable along with a Level 2 Certificate in food safety though this is not essential, as full training will be given.
• Previous experience in the food/catering industry
• Previous experience in dealing with the public
• Awareness of the standards of hygiene and cleanliness within the food industry
• Desirable criteria
• Knowledge of Therapeutic diets
• Awareness of confidentiality in an NHS environment
• Knowledge of Information Governance, Willingness to work towards Level 2 Certificate in Food Safety, COSHH, Food Hygiene and Allergen Awareness (in-house training to be provided), Level 2 certificate in H.A.C.C.P
• COSHH qualification
• Basic Health and Safety
• Level 2 Certificate in Food Hygiene/Safety
• Level 2 Certificate in Allergen Awareness
• One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.

One LSC stands for 'One Lancashire and South Cumbria' and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined-up way. It is jointly run by the five Trusts as a collaborative partnership. The Trusts that make up One LSC are: Blackpool Teaching Hospitals NHS Foundation Trust, East Lancashire Hospitals NHS Trust, Lancashire and South Cumbria NHS Foundation Trust, Lancashire Teaching Hospitals NHS Foundation Trust, University Hospitals of Morecambe Bay NHS Foundation Trust. One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts. The aim is to bring services more closely together so that we can deliver the best service possible to each of our partner organisations. At the core of One LSC delivery is eliminating duplication, removing unwarranted variation, realisation of the benefits of sharing common systems and processes and ensuring we deliver value for money for our partners, our system and, ultimately, for the communities we serve.

Pease note that this post is Part of One LSC - a corporate collaboration hosted by East Lancashire Hospitals NHS Trust and providing Estates and Facilities Services to Lancashire Teaching Hospitals NHS Foundation Trust.

The Trust is an equal opportunities employer, committed to improving the working lives of its colleagues and operates a 'Zero Tolerance' policy on aggression, violence, bullying and harassment. As a recruitment service, our aim is to help protect children and vulnerable adults by providing a first-class service in recruiting people into positions of trust. It is important to us that we employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone - irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that as an employer we are under-representation of BAME employees. Appointments will be made on merit. We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable you to apply for this post.

The Trust is an equal opportunities employer, is committed to improving the working lives of its colleagues and operates a 'Zero Tolerance' policy on aggression, violence, bullying and harassment. As a recruitment service, our aim is to help protect children and vulnerable adults by providing a first-class service in recruiting people into positions of trust. It is important to us that we employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone - irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that as an employer we are under-representation of BAME employees. Appointments will be made on merit.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
• Disclosure and Barring Scheme (DBS) If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained. The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974. In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed. The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.
• Please note: a young person must be in part-time education or training until they're 18. If you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.
• Disclosure and Barring Service checks If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40, Standard DBS check £26.40, Enhanced DBS check £54.40 and Enhanced DBS check with Barred List(s) £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here. In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working.