Catalog Specialist II, Global Catalog Operations

Amazon; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking team as a Catalog Specialist II, where your analytical skills will drive improvements in Amazon's retail catalog. This role is all about quality and precision, involving audits, data analysis, and content creation to enhance customer experience. You'll collaborate with stakeholders, use your judgment to make informed decisions, and mentor others along the way. If you're passionate about data and detail-oriented, this is your chance to make a significant impact in an inclusive and dynamic environment.

Qualifications

• 1+ years of content management experience in online retail.
• Experience using data to influence decisions and improve workflows.

Responsibilities

• Lead content audits and ensure accuracy according to SOPs.
• Analyze system outputs and recommend process improvements.

Skills

Qualitative Research

Quantitative Analysis

Attention to Detail

Data Influence

Communication Skills

Education

Bachelor's degree in Engineering

Bachelor's degree in Science

Bachelor's degree in Arts

Bachelor's degree in Literature

Tools

SQL

MySQL

ETL Tools

MS Office

Job description

Global Catalog Operations team at Amazon is seeking a highly motivated Catalog Specialist II. Proficiency in written and verbal English is essential. The candidate will conduct quality audits, recommend corrections to Amazon’s retail catalog, and use human judgment for customer-centric decisions. Key skills include qualitative and quantitative analysis, communication, attention to detail, and a commitment to excellence.

Key job responsibilities

1. Lead content audits following established processes and SOPs, ensuring accuracy and efficiency.
2. Apply sound judgment during audits, even with ambiguous information.
3. Approve or disapprove audit entries based on guidelines, providing explanations.
4. Communicate audit results and insights to stakeholders for continuous improvement.
5. Create high-quality textual content to enhance the customer shopping experience.
6. Develop and refine prompts/instructions to improve system outputs.
7. Analyze system outputs, utilize feedback to improve accuracy and recall.
8. Validate and enrich catalog data using various sources.
9. Use search techniques to locate products on Amazon and externally.
10. Identify trends and contribute insights for strategic decisions.
11. Produce metrics and recommend process improvements.
12. Demonstrate mastery of Seller Support tools and operations.
13. Propose improvements in audit activities.
14. Maintain professionalism and effective communication; serve as a mentor.

BASIC QUALIFICATIONS

• Experience using data to influence decisions.
• Knowledge of SQL and advanced Excel functions.
• 1+ years in program or project management.
• Bachelor's degree in Engineering, Science, Arts, or Literature with 1-2 years of content management experience.
• Proficiency in American English (verbal, written, reading, comprehension).
• Familiarity with MS Office applications.
• Understanding of online retail and internet search industries.
• Ability to review workflows and contribute to process improvements.
• Willingness to handle sensitive content responsibly.

PREFERRED QUALIFICATIONS

• Experience with databases (SQL, MySQL, ETL) and large data sets.
• Experience managing operational processes with SLA responsibilities.

We support an inclusive culture. If accommodations are needed during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. Amazon is an equal opportunity employer, valuing diversity and inclusion.