Catalog Specialist II, Global Catalog Operations

Amazon; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative global organization is on the lookout for a motivated Catalog Specialist II to join their dynamic team. This role involves conducting quality audits, enhancing customer experience through high-quality content, and leveraging data-driven insights to inform strategic decisions. The ideal candidate will possess strong communication skills and a keen attention to detail, ensuring the accuracy of the retail catalog. With a commitment to excellence, you will play a pivotal role in refining processes and mentoring others. Join a forward-thinking company that values inclusivity and offers opportunities for growth in a fast-paced environment.

Qualifications

• 1+ years in program or project management with content management experience.
• Proficiency in SQL and advanced Excel functions.

Responsibilities

• Lead content audits ensuring accuracy and efficiency.
• Analyze system outputs and recommend process improvements.

Skills

Qualitative Research

Quantitative Analysis

Communication

Attention to Detail

Data-Driven Decision-Making

Education

Bachelor's Degree in Engineering, Science, Arts, or Literature

Tools

SQL

Excel

MS Word

Outlook

Job description

Global Catalog Operations team at Amazon is seeking a highly motivated Catalog Specialist II. Proficiency in written and verbal English is essential. The candidate will conduct quality audits, recommend corrections to Amazon’s retail catalog, and use human judgment to make customer-centric decisions. Key skills include qualitative research, quantitative analysis, communication, attention to detail, and a commitment to excellence.

Key job responsibilities

1. Lead and oversee content audits, ensuring accuracy and efficiency according to SOPs.
2. Exercise judgment during audits, especially with ambiguous or incomplete information.
3. Approve or disapprove audit entries based on guidelines, providing explanations.
4. Communicate audit results and insights to stakeholders for continuous improvement.
5. Create high-quality textual content to enhance customer experience.
6. Develop and refine prompts/instructions to improve system outputs.
7. Analyze system outputs and utilize feedback to improve accuracy.
8. Use external sources to validate and enrich catalog data.
9. Locate specific products via browsing and search techniques.
10. Identify trends and contribute insights for strategic decisions.
11. Produce metrics and recommend process improvements.
12. Demonstrate mastery of Seller Support tools and operations.
13. Recommend improvements in audit activities.
14. Maintain professional communication and serve as a mentor.

BASIC QUALIFICATIONS

• Experience with data-driven decision-making.
• Knowledge of SQL and advanced Excel functions.
• 1+ years in program or project management.
• Bachelor's degree in Engineering, Science, Arts, or Literature with 1-2 years of content management experience.
• Proficiency in American English (verbal, written, reading, comprehension).
• Familiarity with MS Word, Excel, Outlook.
• Understanding of online retail and internet search industries.
• Ability to review workflows and facilitate improvements.
• Willingness to handle sensitive issues such as adult content, religious content, and potentially offensive products.

PREFERRED QUALIFICATIONS

• Knowledge of databases like SQL, MySQL, and ETL tools.
• Experience managing operational processes with SLA responsibilities.

Amazon values an inclusive culture and supports applicants with disabilities. For accommodations, visit this link. Amazon is an equal opportunity employer, committed to non-discrimination based on protected statuses.