Casualty EL/PL NDA File Handler

TN United Kingdom; Bolton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading professional services and technology firm seeks a File Handler to manage EL/PL cases for insurance clients. The role involves assessing liabilities, preparing reports, and ensuring compliance with guidelines. Candidates should possess strong analytical and communication skills, with a target-driven approach. This position offers a hybrid working model and a comprehensive benefits package.

Benefits

Davies Incentive Plan

25 days holiday

Family private medical insurance (Bupa)

Health and wellbeing support (WeCare)

Death in Service, Critical Illness Cover

Income Protection, Pension

Employee Resource Groups

Volunteering opportunities

Cycle to Work scheme

Discounts and memberships

Qualifications

• Experience managing EL/PL caseloads.
• Target-driven and confident.
• Ability to prioritize and meet deadlines.

Responsibilities

• Assessing primary and secondary liability in claims.
• Preparing reports and managing case strategies.
• Handling disclosure and conducting investigations.

Skills

Analytical ability

Communication skills

Client care

Decision-making skills

Resilience

Job description

The File Handler will manage a caseload of varied EL/PL cases on behalf of insurance clients. The role requires a forensic and analytical approach to employer and public liability issues, with experience or understanding of relevant documents and evidence. Most cases will be Fast-Track, with some Multi-Track cases up to £100K, handled on a non-delegated authority basis.

Key Responsibilities

• Assessing primary and secondary liability in employer and public liability claims.
• Managing cases according to client SLAs.
• Preparing initial reports, reviews, and strategy for claim management.
• Reviewing evidence such as witness statements, GP records, occupational health records, and property reports.
• Handling disclosure and conducting investigations.
• Managing CMCs, applications, and exchange of evidence processes.
• Instructing counsel, investigators, and experts; drafting questions for medical experts.
• Preparing costs schedules, routine correspondence, and research.
• Managing pre-trial reports, attending conferences and trials, and preparing trial bundles.
• Handling CRU appeals and ensuring compliance with SRA standards.

Working Hours

35 hours/week, Monday-Friday, 9am-5pm, with 1 unpaid lunch hour. Primary location: Parklands, Bolton Office. Hybrid work model: 1 day/week in the office.

Skills, Knowledge, and Expertise

• Experience managing EL/PL caseloads.
• Target-driven, confident, and enthusiastic.
• Excellent communication skills.
• Strong client care and adherence to guidelines.
• Ability to prioritize, meet deadlines, and work under pressure.
• High analytical ability and decision-making skills.
• Resilience and self-control aligned with Keoghs values.

Values

Our culture emphasizes sustainability and success, guided by five core values:

• We are connected
• We are innovative
• We are dynamic
• We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday (additional buy/sell options)
• Family private medical insurance (Bupa)
• Health and wellbeing support (WeCare)
• Death in Service, Critical Illness Cover
• Income Protection, Pension (5% employee / 3% employer)
• Employee Resource Groups, Volunteering, Cycle to Work, Season Ticket Loan
• Discounts and memberships

We are a professional services and technology firm partnering with leading, highly regulated insurance and global businesses, delivering solutions across claims, underwriting, regulation, customer experience, and more. With over 8,000 professionals across ten countries, we have a strong track record of growth and innovation.