Casualty Claims Handler

Indesure Recruitment; Milton Keynes; Hybrid; GBP 25,000 - 41,000; Full time

Benefits offered by this job

Bonus

Hybrid working

Job summary

Indesure Recruitment in the United Kingdom is recruiting for a Real Estate Senior Account Handler/Claims Handler (Casualty) to manage UK and European real estate casualty claims from cradle to grave. The role is based in Chelmsford or Glasgow with hybrid working.

You will handle public liability injuries and third-party property damage, investigate policy coverage, liability and reserves, and liaise with insurers, brokers and clients to produce reports and meet SLAs.

Qualifications

• Minimum 2 years casualty claims-handling experience.
• Strong Public Liability and TPPD expertise.
• Experience handling end-to-end claims lifecycle.
• Knowledge of UK claims protocols, including low-value claims portal.
• Able to manage a large caseload and client accounts.

Responsibilities

• Desktop handling of UK and European casualty claims.
• Investigating policy coverage, liability and reserves.
• Managing delegated and non-delegated claims.
• Acting as a technical referral point when required.
• Managing client accounts and attending client meetings.
• Liaising with insurers, brokers, insureds and adjusters.
• Producing client reports, MI and performance information.
• Managing files proactively and meeting SLAs.

Skills

Casualty claims

Public Liability

TPPD

Cradle to grave

Client accounts

Job description

We’re Hiring – Real Estate Senior Account Handler/Claims Handler (Casualty)

? Chelmsford Or Glasgow – Hybrid Working

Up to £41,000 + Bonus

Hybrid Working (4 days in through probation, then dropping to 3 days in the office and 2 from home)

I’m working with a leading independent loss adjusting business that is looking for an experienced Real Estate Senior Account Handler to join its Casualty team.

You’ll manage UK and European Real Estate Casualty claims from cradle to grave, primarily involving Public Liability injury and third-party property damage.

The role will involve:

• Desktop handling of UK and European casualty claims
• Investigating policy coverage, liability and reserves
• Managing delegated and non-delegated claims
• Acting as a technical referral point when required
• Managing client accounts and attending client meetings
• Liaising with insurers, brokers, insureds and adjusters
• Producing client reports, MI and performance information
• Managing files proactively and meeting agreed SLAs

What we’re looking for:

• At least 2 years casualty claims-handling experience
• Strong Public Liability injury and TPPD experience
• Experience handling claims from cradle to grave
• Knowledge of UK claims protocols, including the low-value claims portal
• Confidence managing a significant caseload and client accounts
• Strong technical, communication and report-writing skills
• A professional claims qualification, or progress towards one, would be desirable

Real Estate, European claims experience or additional European language skills would be beneficial, although they are not essential.