Casualty Claims Handler

Zurich Insurance; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

12% defined pension scheme

Annual bonus

Private medical insurance

Buy/sell up to 20 days

Job summary

Zurich Insurance in Birmingham is seeking Claims Handlers to join the Casualty Claims teams. The role offers part-time, job-share or full-time arrangements.

You will manage Public Liability, Product Liability and Employers Liability claims, assess coverage, liability and quantum, negotiate settlements, and maintain reserves to deliver excellent service to customers. The team values flexibility and supports varying working arrangements, with a closing date of 21 September 2026.

Qualifications

• Strong communication and negotiation skills.
• Strong organisational skills.
• Ability to work well under pressure and meet deadlines.
• Ability to take on increased ownership and responsibility for their Claims Portfolio.
• A driven and enthusiastic outlook.
• Empathy and understanding.
• Ability to take ownership of issues and strives for effective solutions.
• A confident and professional attitude.
• Desire to help improve the claims performance of the team and strive to deliver the best outcomes for our customers.
• Keen focus on their professional development.

Responsibilities

• Actively manage a portfolio of Public Liability, Product Liability and Employers Liability claims.
• Determine policy coverage on a range of claims intimated.
• Accurately access claims to determine liability and evaluate quantum.
• Negotiate settlement where appropriate within agreed authority limits.
• Maintain accurate reserving on all claims handled.
• Ensure that SLA’s and KPIs are met and maintained.
• Deliver a first-class claims service for our customers.

Skills

Communication skills

Negotiation skills

Organisational skills

Pressure management

Ownership mindset

Empathy

Problem solving

Professional attitude

Customer outcomes focus

Professional development

Job description

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: Birmingham

Salary: £24,500- £30,000 - depending on experience

Closing Date: 21st September 2026

The opportunity

We are looking for Claims Handlers to work within the Casualty Claims teams in Birmingham. We are looking for inquisitive individuals with the ability to ask the right questions to extract crucial information needed for these claims.

A lack of previous casualty claims handling experience is not barrier. We are looking for talented individuals who demonstrate the right attitude, behaviours and have a passion for delivering the best possible outcomes for Zurich and our customers.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Actively manage a portfolio of Public Liability, Product Liability and Employers Liability claims
• Determine policy coverage on a range of claims intimated
• Accurately access claims to determine liability and evaluate quantum
• Negotiate settlement where appropriate within agreed authority limits
• Maintain accurate reserving on all claims handled
• Ensure that SLA’s and KPIs are met and maintained
• Deliver a first-class claims service for our customers

What are we looking for?

• Strong communication and negotiation skills
• Strong organisational skills
• Ability to work well under pressure and meet deadlines
• Ability to take on increased ownership and responsibility for their Claims Portfolio
• A driven and enthusiastic outlook
• Empathy and understanding
• Ability to take ownership of issues and strives for effective solutions
• A confident and professional attitude
• Desire to help improve the claims performance of the team and strive to deliver the best outcomes for our customers
• Keen focus on their professional development

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits

You can find out more about our wide range of employee benefits on our website.

We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.

As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are

At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.

With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.

Our culture

At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.

Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives.

We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.

We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.