Casual Steward

Royal Lancaster; Greater London; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Pension scheme with company contrib.

50% discount in all restaurants and Sp

Team member and Friends & Family rates

Employee Assistance Programme - 24/7

Complimentary laundry

Free meals on duty

Refer a Friend incentive

Employee recognition schemes

Job summary

The Royal Lancaster London is looking for a passionate Casual Steward to join our Stewarding Department on a casual basis, with an immediate start. We value positive energy and five-star service for guests and colleagues.

Salary is £12.71 per hour plus service charge. Benefits include pension contributions, 50% discounts in restaurants and Spa across our properties, team member and Friends & Family rates, 24/7 online GP and wellbeing support, complimentary laundry, free meals on duty, Refer a

Qualifications

• All applicants must be legally eligible to work in the UK

Responsibilities

• Be in correct uniform and ready to work at the start of your shift.
• Assist during set-up of rooms, lunches, dinners and bars.
• Greet guests during drinks receptions, bar service and table service.
• Serve Food & Beverage to guests.
• Monitor the quality of service to maintain high standards.

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Casual Steward at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Casual Steward are:

Salary: £12.71 per hour + service charge

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Complimentary laundry
• Free meals on duty
• Recommend a Friend incentive
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Casual Steward, to join our Stewarding Department on a casual basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.

As a Casual Steward, your main duties and expectations for the role will include:

• To be in correct uniform and ready to work at least 15 minutes before the shift begins.
• To assist during set‑up of rooms, lunches, dinners and bars.
• Greets, receives guests during drinks receptions, bar service and table service.
• Serve Food & Beverage to guests.
• Closely monitors the quality of food and beverage service to ensure a consistently high standard.

You will work the hours according to your availability and business needs, just notify your manager and they will schedule your shifts accordingly.

We are …

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Casual Steward role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK