Casual Security Officer

Hilton Birmingham Metropole; Birmingham; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Flexible shifts

Instant pay access

Free meals on duty

Generous holiday allowance

Mental health resources

Crisis Concierge

Job summary

Hilton Birmingham Metropole in Birmingham is seeking a Security Officer to safeguard guests and property while delivering the warm, welcoming hospitality Hilton is known for. You’ll contribute to a safe environment and help create memorable stays for every guest.

Your day will include patrols, investigations, accurate reporting, emergency response, and assisting guests with professionalism to ensure memorable stays across the hotel.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify safety and security risks.
• Assist with investigations: Conduct preliminary incident investigations and document findings.
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records.
• Respond to emergencies: Help manage safety hazards, fires, medical incidents and security threats.
• Provide exceptional guest assistance: Address guest inquiries with professionalism and efficiency.

Job description

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Security Officer, and facility safety – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Flexible shifts – pick up shifts based on your availability, around your other commitments
• Competitive pay – Earn up to £13.21 per hour, with opportunities to grow your career with Hilton.
• Instant pay access - the ability to instantly withdraw up to 40% of earned wages
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days' holiday (pro-rata) including bank holidays, increasing with service.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources.
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.

Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Here’s what you’ll do during a typical day:

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
• Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
• Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.