Casual Sales Assistant - Evans Cycles

EVANS CYCLES; Birmingham; On-site; GBP 18,000 - 21,000; Part time

Job summary

Evans Cycles UK is looking for a Sales Assistant to deliver outstanding customer service, help customers find the right bicycles, accessories and equipment, and keep the store clean and organized. You will work with customers to explain product features, upsell where appropriate, and maintain stock accuracy.

This role offers varied hours with no guaranteed minimums, ideal for cycling enthusiasts who enjoy a team environment and helping people choose the best gear for their rides.

Qualifications

• Experience delivering excellent customer service in a retail environment.
• Ability to explain product features and help customers choose suitable bikes and gear.
• Proven track record achieving sales targets through upselling and cross-selling.
• Experience restocking shelves and maintaining accurate stock levels.
• Familiarity with cash handling and point-of-sale procedures.

Responsibilities

• Greet and assist customers in a friendly, professional manner.
• Provide product knowledge on bicycles, components, and accessories.
• Identify customer needs and recommend products to meet them.
• Assist with stock management and shelf replenishment.
• Handle cash, cards, and other payments accurately at checkout.
• Support store merchandising and maintain clean displays.
• Promote safety gear and ensure customers are properly equipped.

Skills

Customer service

Product knowledge

Sales

Stock management

Cash handling

Merchandising

Safety compliance

Job description

About Us:

We've come a long way from the local shop in Kennington Road, London in 1921. Back then, we made our own bikes, and even won awards for the quality of our service. It was (and still is) all about knowledge, passion and value. These three things are still part of our DNA - we're still a local bike shop, but now with nationwide stores and a huge online store that operates on a global scale. As a Sales Assistant at Evans Cycles, you will be responsible for providing exceptional customer service and assisting customers in finding the right bicycles, accessories, and equipment to meet their cycling needs. You will work closely with customers, provide product knowledge, and ensure the store maintains a clean and organized appearance.

This role has no guaranteed hours of work, hours can therefore vary from week to week, as a result some weeks there may be no hours of work offered .

• Customer Service: Greet and assist customers in a friendly and professional manner, answering their questions and providing guidance on product selection.
• Product Knowledge: Develop a deep understanding of the range of bicycles, components, accessories, and clothing sold in the store. Stay informed about the latest cycling trends and technologies.
• Sales: Actively engage with customers to identify their needs and recommend appropriate products, upselling and cross-selling as necessary to meet sales targets.
• Stock Management: Help with inventory management, including restocking shelves, checking stock levels, and reporting any discrepancies.
• Cash Handling: Accurately handle cash, credit card transactions, and other payment methods at the point of sale.
• Merchandising: Assist with store merchandising, ensuring that products are displayed attractively and in an organized manner.
• Safety: Promote and adhere to safety protocols, including ensuring that customers are fitted with appropriate safety gear.