Casual Sales Assistant

Frasersgroup; Stirling; On-site; GBP 18,000 - 21,000; Full time

Job summary

Frasersgroup in Stirling is hiring a frontline colleague to welcome customers, answer queries and guide them to the right products. You will deliver brilliant service at every touchpoint, from the door to the till, while keeping the shop floor tidy and well-stocked.

Replenishing shelves, processing transactions quickly, and highlighting current offers will be part of your daily role, with a team-focused aim to hit daily sales and service targets, especially during peak trade.

Qualifications

• Greet customers and help with queries, ensuring a friendly approach.
• Willingness to learn and adapt to store routines and products.
• Reliable and punctual, with a positive attitude.
• Strong communication to assist customers effectively.

Responsibilities

• Greet customers, answer questions, and help them find the right product.
• Deliver brilliant service at every touchpoint, from the door to the till.
• Keep the shop floor tidy, well-stocked, and visually on point.
• Replenish shelves and rails so the floor is always ready for the next customer.
• Process transactions quickly and accurately.
• Promote current offers and spot smart upsell opportunities.
• Work as one team to hit daily sales and service goals.

Skills

Customer service mindset

Communication

Team player

Flexibility

Job description

What You'll Do

• Greet customers, answer questions, and help them find the right product.
• Deliver brilliant service at every touchpoint, from the door to the till.
• Keep the shop floor tidy, well-stocked, and visually on point.
• Replenish shelves and rails so the floor is always ready for the next customer.
• Process transactions quickly and accurately.
• Promote current offers and spot smart upsell opportunities.
• Work as one team to hit daily sales and service goals.

What You'll Bring

• A confident, friendly, positive attitude.
• Retail or customer service experience is a bonus, but not essential. We'll back you to learn.
• Motivation to deliver results and take real pride in your work.
• Flexibility and reliability, especially through peak trade.
• A team-player mentality that thrives when the pace picks up.
• Strong communication skills and a customer-first mindset.

Our values shape every shift, every conversation, every decision:

• Think Without Limits : Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself: Take responsibility, master the basics, and drive results.
• Be Relevant: Stay connected to our people, our partners, and the planet.