Casual Sales Assistant

Frasersgroup; Matlock; On-site; GBP 12,000 - 17,000; Full time

Job summary

Frasersgroup is seeking a friendly Retail Assistant to help customers and keep displays tidy in Matlock. You will play a hands-on role in delivering excellent service and ensuring a smooth shopping experience.

No prior retail experience is required as full training will be provided. You will thrive in a fast-paced team environment, focused on customer-first service and meeting daily targets.

Qualifications

• Confident, friendly, positive attitude required.
• Retail or customer service experience is a bonus but not essential; training provided.
• Motivation to deliver results and take pride in work.
• Flexibility through peak trade periods.
• Team-player mentality to thrive as pace picks up.
• Strong communication and customer-focused mindset.

Responsibilities

• Greet customers, answer questions and help them find the right product.
• Deliver brilliant service at every touchpoint, from the door to the till.
• Keep the shop floor tidy, well-stocked and visually on point.
• Replenish shelves and rails so the floor is ready for the next customer.
• Process transactions quickly and accurately.
• Promote current offers and spot upsell opportunities.
• Work as one team to hit daily sales and service goals.

Skills

Confident attitude

Friendly demeanor

Customer-first mindset

Team-player

Communication skills

Job description

What You'll Do

• Greet customers, answer questions, and help them find the right product.
• Deliver brilliant service at every touchpoint, from the door to the till.
• Keep the shop floor tidy, well-stocked, and visually on point.
• Replenish shelves and rails so the floor is always ready for the next customer.
• Process transactions quickly and accurately.
• Promote current offers and spot smart upsell opportunities.
• Work as one team to hit daily sales and service goals.

What You'll Bring

• A confident, friendly, positive attitude.
• Retail or customer service experience is a bonus, but not essential. We'll back you to learn.
• Motivation to deliver results and take real pride in your work.
• Flexibility and reliability, especially through peak trade.
• A team-player mentality that thrives when the pace picks up.
• Strong communication skills and a customer-first mindset.

Our values shape every shift, every conversation, every decision:

• Think Without Limits : Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself: Take responsibility, master the basics, and drive results.
• Be Relevant: Stay connected to our people, our partners, and the planet.