Casual Sales Assistant

Frasers Group; Merthyr Tydfil; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Staff discount across Frasers Group

Career progression

Premium environment

Training and development

Job summary

Flannels, part of the Frasers Group, is seeking a Sales Assistant in Merthyr Tydfil. You’ll be the face of luxury retail, greeting customers and delivering a polished, premium service from the moment the doors open.

Bring energy, confidence and a genuine passion for fashion. You’ll stay on top of collections and trends, share style advice, handle transactions accurately, and help keep the shop presentation at its best.

Qualifications

• Confidence, energy, and drive to deliver.
• Strong communication and people skills.
• Genuine passion for customer service.
• Team-first mindset in a fast-paced retail environment.
• Reliability and willingness to adapt to change.
• Real interest in designer and contemporary fashion.

Responsibilities

• Welcome every customer as if they are entering somewhere special.
• Ask the right questions, listen, and style with intent.
• Stay on top of collections and trends to tailor recommendations.
• Promote promotions, loyalty perks, and extras.
• Handle transactions with accuracy and confidence.
• Keep the shop floor presentation flawless.
• Prepare and replenish stock to keep the store trade-ready.
• Spot opportunities for add-ons or smarter alternatives.
• Deliver service that is consistent and premium.
• Follow policies to maintain high standards.

Skills

Confidence and energy

Communication skills

Customer service mindset

Team player

Flexibility

Interest in fashion

Job description

Flannelsarewhere luxury lives. Home to over 200 of the world's most coveted designer and contemporary brands, we set the standard for premium fashion across the UK, in-store and online. Every detail matters here, from the way a customer is welcomed to the way a collection is curated. If you love fashion and believe in doing things properly,you'llfeel right at home.

The Role: Sales Assistant

Thisisn'tyour average shop floor job. As a Sales Assistant at Flannels,you'rethe face of luxury retail: the first impression, the trusted stylist, the reason customers come back.You'llcreate moments that feel personal, polished, and effortlessly premium, from the second the doors open.

What's In ItForYou

• Competitive paythat reflects what you bring
• Staff discountacross the full Frasers Group family of brands
• Real progression, we grow fast, and so can you
• A premium environmentdesigned to inspire (yours and thecustomers)
• Training and developmentto sharpen your craft and grow your career

What You'll Do

• Welcome every customer likethey'rewalking into somewherespecial, becausethey are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyaltyperks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver servicethat'sconsistent, considered, and unmistakably Flannels.
• Follow our policies and procedures.They'rewhat keep the standard high.

What You'll Bring

• Confidence, energy, and a drive to deliver.
• Strong communicationand people skills. You connect easily.
• A genuine passion for customer service done well.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility, and a willingness to roll with change.
• A real interest in designer and contemporary fashion.

How We Work

Our values shape every shift, every conversation, every decision:

• Think Without Limits:Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself:Take responsibility, master the basics, and deliver results.
• Be Relevant:Stay connected to our people, our partners, and the planet.