Casual Sales Assistant -

Frasers Group; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Staff discount across Frasers Group

Career progression

Premium environment

Training & development

Job summary

Flannels is seeking a Sales Assistant to represent luxury fashion on the shop floor. You will greet customers, offer styling guidance, and deliver a premium shopping experience that reflects the Frasers Group standard.

Join a fast-paced, fashion-forward team where presentation matters, promotions come to life, and exceptional service drives repeat visits.

Qualifications

• Confidence, energy and a drive to deliver.
• Strong communication and people skills.
• Genuine passion for customer service done well.
• Team-first mindset and love for fast-paced retail.

Responsibilities

• Welcome every customer as if they are special.
• Ask the right questions, listen, and style with intent.
• Stay sharp on collections, brands and trends to tailor recommendations.
• Bring promotions and loyalty perks to life for customers.
• Handle transactions with accuracy and confidence.
• Keep the shop floor presentation flawless and inviting.
• Prepare the store each morning through replenishment and setup.
• Spot opportunities for add-ons or smarter alternatives.

Skills

Communication skills

Customer service

Team player

Reliability

Flexibility

Fashion interest

Job description

Flannelsarewhere luxury lives. Home to over 200 of the world's most coveted designer and contemporary brands, we set the standard for premium fashion across the UK, in-store and online. Every detail matters here, from the way a customer is welcomed to the way a collection is curated. If you love fashion and believe in doing things properly,you'llfeel right at home.

The Role: Sales Assistant

Thisisn'tyour average shop floor job. As a Sales Assistant at Flannels,you'rethe face of luxury retail: the first impression, the trusted stylist, the reason customers come back.You'llcreate moments that feel personal, polished, and effortlessly premium, from the second the doors open.

What's In ItForYou

• Competitive paythat reflects what you bring
• Staff discountacross the full Frasers Group family of brands
• Real progression, we grow fast, and so can you
• A premium environmentdesigned to inspire (yours and thecustomers)
• Training and developmentto sharpen your craft and grow your career

What You'll Do

• Welcome every customer likethey'rewalking into somewherespecial, becausethey are.
• Ask the right questions, listen properly, and style with intent.
• Stay sharp on collections, brands, and trends so your recommendations land.
• Bring promotions, loyaltyperks, and the little extras to life.
• Handle transactions with accuracy and confidence.
• Keep the shop floor looking flawless. Presentation is non-negotiable.
• Get the store trade-ready every morning through replenishment and prep.
• Spot the opportunity for an add-on or a smarter alternative, naturally.
• Deliver servicethat'sconsistent, considered, and unmistakably Flannels.
• Follow our policies and procedures.They'rewhat keep the standard high.

What You'll Bring

• Confidence, energy, and a drive to deliver.
• Strong communicationand people skills. You connect easily.
• A genuine passion for customer service done well.
• A team-first mindset and a love for fast-paced retail.
• Reliability, flexibility, and a willingness to roll with change.
• A real interest in designer and contemporary fashion.

How We Work

Our values shape every shift, every conversation, every decision:

• Think Without Limits:Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself:Take responsibility, master the basics, and deliver results.
• Be Relevant:Stay connected to our people, our partners, and the planet.