Casual Sales Assistant

FLANNELS; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established luxury fashion destination seeks exceptional Sales Assistants to join their dynamic team. In this role, you will provide a warm welcome to customers, assist them in finding the perfect merchandise, and ensure a high level of customer service at all times. You will also maintain store standards and stay informed about the latest trends. This is a fantastic opportunity to work in a vibrant retail environment where your passion for fashion can shine. If you are enthusiastic, confident, and enjoy working in a team, this position is perfect for you.

Qualifications

• Strong communication and teamwork skills are essential.
• Must be customer-focused with a passion for fashion retail.

Responsibilities

• Greet customers warmly and assist with their needs.
• Maintain store standards and provide excellent customer service.
• Process transactions and stay updated on product knowledge.

Skills

Excellent communication skills

Teamwork

Customer focused

Job description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent. To continue our growth and expansion we now require truly exceptional, driven and proven Sales Assistants to join our Team.

Key Contribution Areas

• To greet customer with a sincere and warm welcome and ensure they are aware you are there to help.
• Ask open questions to find out customers' needs.
• To recommend, select and locate the correct merchandise for the customers' needs.
• To provide information about in store offers, promotions and store cards.
• To receive and process cash and card transactions.
• Be aware of latest trends and remain fully updated on product knowledge.
• Maintain a customer friendly and customer focused environment at all times.
• Guarantee a high level of customer service at all times.
• Educate and guide customers about Flannels, the brands and the product we sell.
• Offer alternatives and add on sales as and when necessary.
• Ensure store standards are complete and the store is prepared for the next trading day.
• Comply with all Flannels policies and procedures at all times.

Think without limits - Think fast, fearlessly, and take the team with you.

Own it and back yourself - Own the basics, own your role and own the results.

Be relevant - Relevant to our people, our partners and the planet.

This role has no guaranteed hours of work, hours of work can therefore vary from week to week and, as a result, there may be weeks when no hours of work are offered.

Skills and Knowledge

• Excellent communication skills.
• Able to work effectively within a team environment.
• Customer focused.

Personal Qualities

• High level of personal energy to drive projects to completion.
• Confident and assertive.
• Positive and enthusiastic with a can-do attitude.
• Passion for fashion retail.
• Professional manner.
• Fashion conscious and trend aware.
• Flexible and reliable.